Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. The role includes coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals. The Assistant Store Manager reports directly to the Store Manager and leads Shift Leads and Sales Associates. The position requires supporting smooth store operations, promoting Miniso’s mission and core values, and contributing to sales, customer loyalty, team development, inventory management, staffing, and loss prevention.
Requirements
- Proven successful experience in retail management.
- At least 1 year of retail management experience with a strong track record of leading teams.
- Strong leadership, organizational, and customer management skills.
- Excellent communication and interpersonal abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to travel between locations.
- Ability to relocate or manage additional stores based on business needs.
- High school diploma or equivalent.
Nice To Haves
- Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.
Responsibilities
- Lead a team of Shift Leads and Sales Associates while supporting the Store Manager.
- Embody and promote Miniso’s mission and core values.
- Support smooth store operations, including customer service, merchandising standards, operational procedures, and sales performance.
- Promote the membership program, encourage sign-ups, and build customer loyalty to improve retention and sales.
- Mentor trainee associates, achieve sales targets, and support business growth.
- Support inventory management, process shipments, handle damages and returns, and manage supplies.
- Assist with recruiting, training, staffing, and retaining store talent.
- Assist the Store Manager with administrative tasks, staff scheduling, inventory management, and compliance with company policies, procedures, and handbook guidelines.
- Help maintain store conditions and visual merchandising standards, and communicate feedback to the Store Manager.
- Provide constructive feedback that supports recognition, accountability, and continuous improvement.
- Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
- Train, motivate, and mentor the sales team and provide constructive feedback to help achieve sales targets.
- Manage cash-handling tasks, follow standard operating procedures, and maintain a clean and safe environment for associates and customers.
- Travel between locations and be able to relocate or manage additional stores based on business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
