Assistant Store Manager

Ross Stores•Oro Valley, AZ

21d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in managing and supervising assigned areas and learning all phases of Store operations. When the Store Manager is absent, this role leads the entire Store operation to ensure Company standards and best practices are consistently met. The position oversees non-exempt Associates and supports store performance, payroll, recruiting and development, expense control, safety, customer service, merchandise presentation, and loss prevention.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist with analysis of Store reports, evaluate controllable expenses and overall Store performance, and communicate variances from Company standards to the Store Manager.
Ensure Associate schedules meet business objectives and comply with scheduling requirements; manage payroll administration, including daily punch edits, Sunday payroll transmission, and payroll reporting as needed.
Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of Associate cleaning tasks throughout the Store, including restrooms.
Accept special assignments as directed by Leadership.
Assist in recruiting, hiring, training, and developing non-exempt Associates; communicate Associate Relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to current business trends.
Practice safe behaviors, ensure Associates understand emergency operating procedures, maintain adherence to safety policies, and assist with monthly safety meetings.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism; recognize Associates through Company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in efficient, friendly service across registers, Customer Service, fitting rooms, and the sales floor.
Represent and support the Company brand, maintain a professional appearance in accordance with the Company Dress Code, and reinforce the dress code.
Manage the Store to maintain a clean, neat, easy-to-shop environment, working with contracted maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, merchandise organization, and presentation meet Company standards; manage merchandise processing to the sales floor within expected timeframes.
Train Associates in Loss Prevention awareness and Store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Support Store Loss Prevention through customer service presence, Customer and Associate engagement, and heightened awareness; comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt Associates.