Assistant Store Manager - 1234 Milwaukee

CNG Holdings•Milwaukee, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of the CNG Holdings, Inc. family of companies. The role supports the company’s mission and values while helping ensure outstanding customer service and regulatory compliance. The position serves and educates customers about financial products and services, handles transactions and cash, and supports daily store operations. Travel to stores within the assigned district is required, and occasional travel to neighboring districts or overnight travel may be requested.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodation.
Must be able to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain available products and services to customers based on their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in compliance with federal regulations, store procedures, and district or region volume expectations.
Communicate professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pick-ups when assigned.
Balance individual batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree acknowledgments on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be requested.
Work assigned shifts as scheduled.