Assistant Store Manager - Times Square, Milwaukee, WI

DTLR, Inc.•Milwaukee, WI

2d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in daily retail store operations and helps ensure maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is responsible for staff performance and quality, compliance with company policies and procedures, operational and safety standards, and helping the store meet sales, budget, and shrink goals. The position requires a flexible schedule that may include days, nights, weekends, and holidays, with a standard work week not exceeding 40 hours. The employee may work in multiple stores within the assigned district and must be able to travel.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
Strong interpersonal skills and the ability to handle sensitive and confidential situations with poise, tact, and diplomacy.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize report data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Oversee the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to support performance in accordance with the budget.
Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment so customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.