Acima Assistant Store Manager - PT

Acima•Brea, CA

8d•$17 - $20•Onsite

About The Position

The Assistant Store Manager is a part-time role based at one of Acima’s retail partner store locations. Reporting to the Store Manager, the role assists with account management and sales while providing excellent customer service. The Assistant Store Manager collaborates with Acima retail partners to process credit turn-down applications and web orders and convert applicants into Acima Leasing customers. The role also reviews lease applications, promotes Acima’s leasing benefits, and drives conversions. The position is paid hourly at $17.34–$19.79 per hour. Workdays and hours vary across Monday through Sunday and include evenings and weekends. The job is highly active and involves frequent interaction with coworkers and customers, as well as standing, walking, bending, kneeling, stooping, crouching, crawling, and occasional climbing.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Organized, with time-management skills and the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Drive customer growth through web channels, partner stores, and walk-ins.
Listen to customers, identify their needs, and fulfill them in a timely manner.
Educate customers about Lease-To-Own terms, payment terms, benefits, the application process, and the process from beginning to end.
Close the sales cycle by converting in-store and web applications.
Work cooperatively with Acima partner stores across operational activities.
Report and communicate store and coworker activities and performance to the Store Manager.
Build partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Assist the Store Manager with account management and sales activities.
Review lease applications and promote Acima’s leasing benefits to customers.