Assistant Store Manager

Ross Stores • Watchung, NJ

21d • $21 - $33

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies regarding customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role oversees operating procedures, staffing and payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises all non-exempt associates.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize tasks, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches while working.
• Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances to company standards to the Store Manager.
• Ensure associates are scheduled to meet business objectives and comply with state, local, and federal regulations.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by leadership.
• Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist with recruiting, hiring, training, and developing non-exempt associates; ensure compliance with personnel policies and procedures; and communicate associate relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
• Promote safe behavior, ensure associates understand emergency procedures, maintain adherence to safety policies, and assist with monthly safety meetings.
• Treat customers, associates, and leaders respectfully; demonstrate courtesy and professionalism; and recognize associates through company programs.
• Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service throughout the store.
• Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment, including housekeeping with contracted maintenance personnel and associates.
• Ensure recovery, sizing, and markdowns meet company standards; organize merchandise according to company guidelines; and manage merchandise processing to the sales floor within expected timeframes.
• Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, and merchandise; and comply with the Loss Prevention Awareness Program.
• Maintain a strong customer service presence on the sales floor and heightened loss prevention awareness through customer and associate engagement.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
• Directly supervise all non-exempt associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed