Assistant Store Manager

O'Reilly Auto Parts•Burley, ID

18d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or working an opposing shift, and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish fluency is highly desired. The role also supports hiring, team-member goal setting and development, customer transactions and order processing, merchandising execution, compliance with company policies, store opening and closing, and maintenance of store facilities and equipment. Other duties may be assigned.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged properly.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, posted schedules, management approval requirements for schedule changes, and clock-in/clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures; securing money and deposits; preparing bank deposits as needed; checking security lighting; locking and securing the building; operating security alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.