Assistant Store Manager - Sales & Service, Full Time, Chestnut Hill - Pottery Barn

Williams-Sonoma

1d•Onsite

About The Position

The Assistant Store Manager - Sales & Service supports the management team in achieving business goals by providing World-Class service and role-modeling relationship building with customers. The role maintains a store presence through supervision to ensure appropriate staff coverage throughout the store. It leads the team in delivering exceptional customer experiences and exceeding sales goals, while coaching associates, supporting their product knowledge and selling skills, and helping resolve client service issues. Full-time associates are expected to have open availability to meet business needs. The role is based at the Chestnut Hill Pottery Barn store.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor has adequate staffing from both sales and tactical perspectives, while role-modeling sales generation and service and prioritizing the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity, in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, through effective use and management of the client information reporting system.
Maintain a store presence through supervision to ensure appropriate staff coverage in all store areas.

Benefits

Competitive compensation package.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.