Assistant Store Manager - Sales & Service, Full Time, Chestnut Hill - Pottery Barn

Williams-Sonoma•Brookline, MA

2d•$25 - $30•Onsite

About The Position

The Assistant Store Manager of Sales and Service supports the management team in achieving goals by providing World-Class service. This role models relationship-building with customers and maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. The position leads and coaches the store team to deliver exceptional customer experiences, exceed sales goals, and maintain a positive, fair, and respectful workplace in accordance with the People-First Philosophy. It also supports timely resolution of client service issues, including delivery and pickup matters, using the client information reporting system. The position requires strong communication, organization, leadership, critical thinking, and time management skills, along with 2–3 years of retail sales experience or management experience in a customer service-related field. The role involves extended periods of mobility on the sales floor and lifting or mobilizing items up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. The anticipated pay range is $25.00–$30.00 per hour. Benefits and learning opportunities may include an employee discount on Williams-Sonoma, Inc. brands; a 401(k) plan and other investment opportunities; a wellness program; paid vacation and holidays for full-time associates; health, dental, and vision insurance for full-time associates; individual development plans, career pathing conversations, annual performance appraisals, cross-brand and cross-functional career opportunities, online learning, and leadership development opportunities. This role is not eligible for relocation assistance, and the employer will not sponsor employment-based immigration for this position.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
2–3 years of previous retail sales experience or management experience in a customer service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
Open availability to meet business needs as a full-time associate.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor has adequate staffing from sales and tactical perspectives, while modeling sales generation and customer-focused service for sales associates.
Coach staff on customer service successes and challenges to reinforce service principles.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pickup issues and outstanding matters, through effective use and management of the client information reporting system.
Maintain a store-supervision presence to ensure appropriate staff coverage in all areas of the store.

Benefits

Competitive compensation; anticipated pay range is $25.00–$30.00 per hour.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.