Assistant Store Manager - Sales & Service, Full Time, Fairfax - Williams Sonoma

Williams-Sonoma•Fairfax, VA

About The Position

The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing World-Class service. The role models relationship-building with customers and maintains a store presence through supervision to ensure appropriate staff coverage across store areas. The position leads and coaches the store team to deliver a positive customer experience and meet sales goals, while fostering a fair and dignified workplace in accordance with the company’s People-First Philosophy.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and ability to execute multiple tasks and manage competing priorities appropriately.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
Open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives, and model sales generation and service for sales associates while prioritizing the customer experience.
Coach staff on customer-service successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client-service issues, including delivery and pickup issues and outstanding concerns, through effective use and management of the client information reporting system.
Maintain a store-supervision presence to ensure appropriate staff coverage in all areas.

Benefits

Competitive compensation package.
Generous discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.