Assistant Store Manager - Sales & Service, Full Time, Fairfax - Williams Sonoma
About The Position
The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing world-class service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The position leads and coaches the store team to deliver exceptional customer experiences and exceed sales goals, while promoting a fair and respectful workplace in accordance with the company’s People-First Philosophy. The role also helps resolve customer service issues, including delivery and pickup concerns, using the client information reporting system. Full-time associates are expected to have open availability to meet business needs. The anticipated pay range is $21.00–$26.00 per hour.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
- Two to three years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
- Full-time associates must have open availability to meet business needs.
Responsibilities
- Lead the store team in creating exceptional customer experiences and exceeding sales goals.
- Ensure the sales floor is adequately staffed from sales and tactical perspectives, and serve as a role model for sales generation and customer service.
- Coach staff on customer service successes and challenges.
- Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
- Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Ensure timely resolution of client service issues, including delivery, pickup, and outstanding concerns, through effective use and management of the client information reporting system.
Benefits
- Competitive compensation package; anticipated pay range is $21.00–$26.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
