Assistant Store Leader (People) - Sunset Boulevard Flagship

Skims•West Hollywood, CA

9h•Onsite

About The Position

The Assistant Store Leader – People & Culture works closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is consistently provided. This role leads people-related responsibilities, including talent acquisition, onboarding, team development, performance management, and employee relations. The Assistant Store Leader brings emotional intelligence, operational focus, and a people-first leadership style to daily store business, fostering a high-performing, inclusive culture centered on growth, trust, and meaningful connection.

Requirements

2–4 years of experience in a people leadership role.
Strong knowledge of hiring, recruiting, onboarding, and performance management best practices.
Experience identifying talent needs proactively and building a strong pipeline through networking and ongoing outreach.
Experience handling employee relations professionally, confidentially, and empathetically.
Strong understanding of customer service principles and how people leadership affects business outcomes.
Knowledge of relevant employment laws and regulations to ensure compliance and mitigate legal risks.
Ability to motivate and coach a team to achieve company and store business results.
Strong emotional intelligence and ability to navigate interpersonal challenges with fairness and objectivity.
Ability to build trust, connect authentically with Team Members, and lead with confidence and care.
Passion for the SKIMS brand and ability to embody its values and service approach.
Must be able to stand, remain physically active, move around all areas of the store, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, stretch, lift, carry, and move items up to 40 pounds regularly throughout the shift.
Open availability, including evenings, weekends, holidays, and overtime as needed.
Must not want to be an influencer.

Responsibilities

Build an engaged, motivated team focused on delivering exceptional customer service, and coach Team Members in customer interactions.
Lead store talent acquisition, including outreach, recruiting, interviewing, and hiring; build a diverse candidate pipeline and maintain a bench of potential candidates.
Anticipate staffing needs and network within the community and industry to identify talent.
Connect hiring strategies, staffing levels, and team performance to store KPIs and customer experience.
Lead and execute onboarding so new hires feel welcomed, supported, and prepared for success.
Manage scheduling and labor planning to meet business demands and service expectations.
Identify training needs, coach in the moment, and create learning plans that support career growth and team development.
Manage store performance routines and promote clear expectations, feedback, and consistent coaching.
Handle employee relations with care, confidentiality, objectivity, and follow-through.
Identify and develop future leaders, supporting talent growth and succession planning.
Create engagement strategies that recognize achievements, celebrate individuality, and strengthen team connection.
Ensure compliance with company policies, procedures, and relevant labor laws.
Partner with the Store Leader and HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies.
Model inclusivity and emotional intelligence, and foster a culture that embraces different voices, perspectives, and lived experiences.
Be available to work evenings, weekends, holidays, and overtime as needed.