Assistant Store Director

Albertsons • San Jose, CA

1d • Onsite

About The Position

The Assistant Store Director shares responsibility with the Store Director for the day-to-day operations of a retail grocery store and has overall responsibility when the Store Director is absent. Together with the Store Director, this role makes store-level decisions regarding hiring, training, disciplinary action, and scheduling. The company expects Assistant Store Directors to spend more than half their time directing others, managing the enterprise, and performing activities closely related to those duties. Employees who need additional support are encouraged to inform their District Manager and/or Human Resources so that training can be provided.

The position has primary responsibility for Front End operations, including supervising the front end manager. It oversees store performance, customer service, staffing, labor, cash, inventory, security, compliance, safety, sanitation, and store appearance. The Assistant Store Director selects, trains, develops, and manages employees, provides coaching and feedback, handles complaints, and helps implement strategies to improve store results. Store location assignments may change due to operational needs.

Requirements

• High school diploma or equivalent required.
• At least four years of retail or managerial experience required.
• At least one year of Assistant Manager experience managing a department or team within a multi-department retail, hospitality, or service operation, or two years of Department Manager experience with comparable responsibility.
• Strong planning and organizational skills.
• Strong math and analytical skills.
• Demonstrated customer service and supervisory skills or related experience.
• Strong understanding of overall retail store operations.
• Strong verbal and written leadership and communication skills.
• Computer literacy.
• Ability to make sound decisions while working under time constraints.
• Ability to get along with others.
• Ability to sit, stand, or walk for extended periods; reach, lift, stack, and maneuver objects weighing up to approximately 55 pounds; and perform stooping, bending, twisting, and reaching as needed.
• Ability to work in a fast-paced environment; holiday, evening, and weekend work may be required.

Nice To Haves

• College degree preferred.
• Retail grocery experience preferred.

Responsibilities

• Manage store operations and performance when the Store Director is absent, including cash, inventory, security, customer service, and staff.
• Oversee Front End operations, including supervising, directing, disciplining, and evaluating the front end manager and front end clerks.
• Track and analyze store performance; forecast sales goals and take action to meet or exceed them.
• Communicate sales goals, department performance, and sales opportunities to staff.
• Forecast, schedule, and monitor labor in line with sales, productivity guidelines, and wage budgets; create action plans to address cost-control issues.
• Support the Store Director in executing strategies to improve product placement and appearance.
• Manage display accuracy, promotional displays, ordering, and in-stock conditions.
• Manage store maintenance, cleanliness, safety, and sanitation issues.
• Oversee cash handling and accounting, and ensure the store is secured.
• Prioritize, plan, and coordinate work activities and manage time and resources to meet work objectives on time.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws, and accurate and timely wage payment.
• Promote customer satisfaction by ensuring employees provide superior customer service through best practices, training, and coaching.
• Handle customer and employee complaints and make decisions to resolve them in the best interests of the customer or employee and the business.
• Select, train, develop, and manage employee performance; effectively recommend hiring and disciplinary action, up to and including termination.
• Set performance expectations, provide constructive suggestions and honest feedback, encourage employees, and identify developmental assignments.
• Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining agreement provisions, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, including handling difficult situations effectively.
• Motivate employees to perform their jobs and work toward common objectives.
• Follow company policies and procedures and serve as a positive role model.
• Interview and select applicants for hire and promotion.
• Manage the Safety Program, including oversight of compliance with company safety standards and the Hazardous Waste Program.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday through Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including medical, dental, vision, and 401(k).
• Paid time off, including vacation, holidays, and sick leave, subject to eligibility.
• Training, career growth, and development opportunities.
• Benefits may include disability and life insurance, sick pay, PTO or vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• May be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED