Assistant Station Manager

Chevron Stations•Fremont, CA

3d•$21 - $31

About The Position

Chevron Stations Inc. (CSI) is hiring an Assistant Station Manager to support day-to-day operations at a retail gasoline and convenience-products station. The role assists the Station Manager and oversees station operations and staff in the manager’s absence. It provides direction, motivation, and coaching to staff, supports customer service and store operations, and helps ensure compliance with safety, security, quality, cash-handling, wage-and-hour, and company policy requirements. The Assistant Station Manager also performs Customer Service Representative duties as needed and keeps the Business Consultant informed of station operations and issues when the Station Manager is absent. The position includes retail and food-service operations, inventory coordination, transaction processing, food-service equipment upkeep, administrative work, and support for staff training. It requires dependable attendance, professional communication, sound judgment in challenging situations, and the ability to work independently and with a team in a fast-paced environment. The role may require varied hours, including early mornings, evenings, weekends, overnight shifts, and holidays, according to business needs. Travel is rare and limited to training or coverage at nearby stations.

Requirements

Sufficient proficiency in English to understand CSI policies, safety training, and job instructions, and to communicate effectively with customers and coworkers about work matters.
Previous experience in a fast-paced retail, food-service, or fuel environment, including cash handling and customer service.
Demonstrated experience operating a cash register, computer console, related equipment, and computer software applications.
Knowledge and application of sanitation and safety requirements for food storage and service.
Availability to work varied hours, potentially including early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
Ability to multitask in a fast-paced environment.
Ability to handle challenging situations professionally and exercise good judgment.
Ability to work independently and as part of a team.
Strong interpersonal, verbal, and written communication skills.
High school graduate or equivalent.
Must meet the stated age requirements for the location and shift: at least 18 in California and Oregon; at least 21 in Washington, for graveyard shifts from 10 p.m. to 6 a.m., and for management positions.
Ability to perform the physical tasks described, including continuous walking, standing, reaching, grasping, and pushing buttons; frequent bending, stooping, pushing, pulling, and reaching below the waist; and lifting up to 10 pounds continuously and up to 35 pounds occasionally.

Responsibilities

Assist the Station Manager with day-to-day retail facility operations.
Oversee station operations and staff when the Station Manager is absent.
Provide work direction, motivation, and coaching to staff during shifts and ensure assigned tasks are completed to CSI guidelines.
Ensure station operations are covered, including customer service, stocking, cleaning, and food service.
Assist with product inventory management, coordinate with other stations to limit out-of-stocks, and conduct mini-audits when requested.
Follow CSI cash-handling and accountability processes and use transactional equipment to process customer transactions.
Assist or train Customer Service Representatives as needed.
Operate, clean, and maintain food-service equipment and assist CSRs with its use.
Inform the Station Manager of issues that may affect customer service, safety, profitability, or policy compliance.
Ensure personnel and contractors on shift comply with CSI safety standards and use required personal protective equipment.
Use computer programs and complete daily and weekly administrative tasks related to retail and gas sales, compliance, paperwork, deliveries, and invoice processing.
Keep the Business Consultant informed of station operations and issues when the Station Manager is absent.
Ensure station employees understand and comply with company wage-and-hour guidelines.
Support and role-model CSI’s values of safety, diversity, inclusion, integrity, and trust.
Respond professionally and promptly to accidents or incidents, escalating them when appropriate.
Maintain professional contact with coworkers, customers, vendors, and the community.
Perform Customer Service Representative duties and other duties assigned by the Station Manager or Business Consultant.
Maintain reliable and predictable attendance.