Assistant Spa Manager

Massage Heights - Dallas Lakewood•Dallas, TX

9d•Onsite

About The Position

Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry. Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Requirements

At least 1-year face-to-face sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
At least 1-year experience in training, coaching, and conflict resolution
Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
Demonstrate a working knowledge of computers and standard software
Basic business math skills
Must be able to work varied hours to include weekends, evenings, holidays, etc.

Responsibilities

Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
Assist as assigned with recruitment, hiring, training, developing and retaining top talent
Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team
Stay updated on all services, products, and promotions, and be diligent in setting an example for your team
Effectively manage team member schedules to ensure proper execution of daily operations
Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
Lead by example, demonstrating the ability to achieve personal as well as team goals