Assistant Site Manager

Whistle Express Car Wash•Stockbridge, VT

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly, develop team members, deliver a strong guest experience, solve problems in real time, and maintain operating standards. The role is described as a development path toward becoming a Site Manager, and many Whistle Express Site Managers have advanced from this position. The Assistant Site Manager supports team onboarding, coaching, scheduling, and team culture; assists customers and promotes memberships and services; helps maintain equipment, safety, cleanliness, and inventory; supports sales and marketing initiatives; and identifies practical solutions to operational challenges. The role is based in a fast-paced, physically active, outdoor environment.

Requirements

Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Experience leading people and holding a team to a standard.
Ability to take ownership of outcomes and drive results.
Problem-solving ability, including diagnosing issues quickly, making confident decisions, and following through.
Ability to develop and support other people.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist with onboarding new team members and explain company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to maintain adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Greet customers and answer questions about services, membership options, and promotions.
Resolve customer concerns promptly and escalate them to the Site Leader when necessary.
Promote unlimited wash memberships and other services, and assist with upselling to help meet sales goals.
Monitor the site for opportunities to improve customer experience and provide feedback or suggestions to the Site Leader.
Check equipment daily, report problems to the Site Leader, and assist with routine cleaning and maintenance.
Follow safety protocols and help team members maintain safe work practices.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges, suggest improvements, and make informed decisions to minimize disruptions.
Support site promotions and marketing initiatives, track sales activity, and share revenue-growth opportunities with the Site Leader.
Collaborate with team members to address challenges and improve site performance.