Assistant Site Manager II - Moo Moo Express Car Wash

Express Wash Concepts • Columbus, OH

2d • Onsite

About The Position

The Assistant Site Manager assists the site manager with store operations and customer service, while supporting sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The role helps maintain high-quality daily operations, promote respectful accountability, meet sales and growth goals, and ensure the site follows company procedures and safety protocols. It also supports team development, staffing, financial and inventory controls, quality assurance, and customer issue resolution.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to engage effectively with customers.
• Ability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present a professional image according to appearance guidelines.
• Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
• Ability to work outdoors in all weather conditions.
• Ability to lift 25 pounds.

Nice To Haves

• Associate or bachelor’s degree.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling.
• Monitor chemicals, utilities, and other expenditures to support effective P&L management.
• Perform accurate quality control checks.
• Follow cash management procedures, including daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to safety protocols and standard operating procedures.
• Address customer escalations calmly and professionally.
• Learn the wash process and equipment.
• Pursue growth through educational and training opportunities.
• Perform other related duties as required and assigned.

Benefits

• Medical, vision, and dental benefits.
• Company-paid life insurance and disability coverage.
• Accident and hospital indemnity coverage.
• Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation, according to the Employee Manual.
• Opportunity to qualify for additional incentives based on site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED