Assistant Site Manager II - Moo Moo Express Car Wash
About The Position
The Assistant Site Manager assists the site manager in keeping the store operating effectively and meeting customer service needs. The role also supports sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. Responsibilities include maintaining daily site operations, supporting and developing team members, managing labor and scheduling, monitoring expenditures and inventory, maintaining quality and safety standards, handling cash procedures, and addressing customer escalations. The role includes learning the wash process and equipment and participating in training and development opportunities.
Requirements
- High school diploma or equivalent required.
- Minimum of 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to engage effectively with customers.
- Ability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present a professional image according to appearance guidelines.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Work toward exceeding sales goals and supporting store growth.
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
- Manage labor and staff scheduling successfully.
- Support effective P&L management by monitoring chemicals, utilities, and other expenditures.
- Maintain quality assurance through accurate quality-control checks.
- Follow cash-management procedures, including daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Learn the wash process and equipment.
- Pursue educational and training opportunities.
- Perform other related duties as required and assigned.
Benefits
- Medical, vision, and dental benefits
- Company-paid life insurance
- Disability insurance
- Accident insurance
- Hospital indemnity
- Employee Assistance Program
- 401(k) with up to 4% company match
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Educational reimbursement
- Paid vacation (per Employee Manual)
- Opportunity to qualify for additional incentives based on site performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
