Compact Construction Equipment Assistant Service Manager- St Charles

SYDENSTRICKER NOBBE PARTNERS•Saint Charles, MO

13d•Onsite

About The Position

The Assistant Service Manager will manage workload throughput, handle customer calls related to Compact Construction Equipment Service, and ensure the smooth operation of the Service Office. This role involves invoicing work orders, communicating estimate and repair status to customers, and coordinating parts availability. The position also includes completing safety recalls, creating and scheduling work orders for internal equipment, and driving workload through various promotional activities.

Requirements

Ability to use standard desktop load applications such as Microsoft Office and John Deere related promotions
Attention to detail
Ability to write and speak effectively to individuals and groups
Excellent customer relationship and communication skills
A willingness to learn and a drive to succeed
Assert the professionalism and leadership
Must have a valid driver’s license
Highschool diploma or GED equivalent

Responsibilities

Manages workload throughput
Invoices Work Orders that involve over-estimates or issues
Communicate Estimate & Repair status to customers for approval
Checks in customers for new service work / Send Other new customer info to add to system
Handles customer calls related to Compact Construction Equipment Service
Completes Safety Recall Service on Customer Equipment
Create Work Orders and Assign to Techs
Drive Workload through promos, advertising and other resources
Review work orders for completeness before invoicing
Invoice Work Orders
Other items involving the Service Office
Creates & Schedules Work Orders on Internal Equipment for PDI & Trade in Services
Helps Coordinate Parts Availability for Repair Orders with Various Locations