Field Service Technician 3 - Compact Construction Equipment

HOLT Group•Waxahachie, TX

18h

About The Position

The Field Service Technician 3 provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions compact construction equipment, including skid steers and mini excavators. The role performs basic to intermediate repairs and troubleshooting, removes and installs parts, assembles and disassembles components to CAT specifications, and tests and adjusts equipment to verify repairs. The technician completes job documentation, service reports, parts orders, and customer records, and communicates job progress to supervisors and customers. The position requires travel, potentially including overnight stays, and overtime as workload and customer needs require. The technician is expected to complete assigned work within flat-rate and rework standards, maintain company tools and service vehicles, complete training, and model the company’s mission, values, collaboration, and ongoing self-development. The role has no supervisory responsibilities and may involve mentoring lower-level technicians.

Requirements

At least 3 years of field or shop service technician troubleshooting and repair experience with compact construction equipment, such as skid steers and mini excavators.
More than 3 years of heavy equipment experience.
Valid driver's license and a safe driving record for the past 3 years.
Ability to pass a DOT physical and maintain a DOT medical card.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems, including CAT ET and CAT SIS 2.0.
Customer service skills and intermediate diagnostic and troubleshooting skills.
Planning and organizing skills to prioritize work, use time efficiently, and plan for additional resources.
Equipment operation and control skills, and the ability to select the tools and equipment needed for a job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble small objects.

Nice To Haves

Five or more years of heavy equipment experience preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform basic to intermediate off-site repairs with minimal supervision.
Troubleshoot and diagnose equipment malfunctions and failures.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test equipment, make adjustments, and verify that repairs and adjustments operate properly.
Prepare and complete job-related documents, write service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding all necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in clean, good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks in accordance with flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional demeanor and appearance with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Model alignment with the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self-development.
Perform other duties as assigned.