Field Service Technician 3 - Compact Construction Equipment

HOLT Group•Waxahachie, TX

2d•Onsite

About The Position

The Field Service Technician 3 provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions compact construction equipment, including skid steers and mini excavators. The role performs basic to intermediate repairs and troubleshooting with minimal supervision, documents work, communicates progress with supervisors and customers, and maintains service vehicles, tools, and equipment. The position requires travel, potentially including overnight stays, and overtime as workload and customer needs require. The technician must have a valid driver’s license and safe driving history, pass a DOT physical, maintain a DOT medical card, and own the tools needed for repairs. The position is based in Waxahachie, Texas, and reports to Michael Haddix. Supervisory responsibilities: none.

Requirements

At least three years of field or shop service technician troubleshooting and repair experience with compact construction equipment, such as skid steers and mini excavators.
More than three years of heavy equipment experience.
Valid driver’s license and a safe driving record for the past three years.
Ability to pass a DOT physical and maintain a DOT medical card.
Must own the required tools to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, use, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems, including CAT ET and CAT SIS 2.0.
Exceptional customer service skills and intermediate diagnostic and troubleshooting skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Equipment or systems operation and control skills, and ability to select tools and equipment for a job.
Clear and effective verbal and written communication skills.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and mechanical repair equipment.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble small objects.
Ability to move objects and use abdominal and lower-back muscles for sustained support without fatigue.
Ability to frequently move materials or equipment weighing up to 80 pounds.
Manual dexterity, coordination, and stamina for constant movement and limb use; ability to climb ladders or equipment using both hands and feet, work safely underneath equipment, and respond to visual, auditory, and other signals while visually inspecting work.
Ability to travel, with possible overnight stays, and work overtime as required.

Nice To Haves

Five or more years of heavy equipment experience preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane or rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform basic to intermediate off-site repairs and troubleshooting with minimal supervision.
Troubleshoot and diagnose equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble components to CAT specifications.
Test repairs and adjustments and verify proper equipment operation.
Complete job documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certifications.
Maintain service vehicle inspection records, daily inspection records, and DOT driver logs.
Follow contamination-control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in clean, good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training promptly and proficiently.
Maintain a professional demeanor and appearance with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Model alignment with the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self-development.
Perform other duties as assigned.