Assistant Branch Manager

Acts Fleet Maintenance • Knoxville, TN

6d • Onsite

About The Position

ACTS Fleet Maintenance is seeking an Assistant Service Manager for its Knoxville, Tennessee branch. The company provides hands-on training and mentorship and offers opportunities for career advancement as it expands. Fleet, transportation, or automotive experience is not required. The role suits a driven, organized, communicative professional who is interested in developing leadership skills and building a long-term career.

The Assistant Service Manager helps keep the branch running efficiently and serves as a key leader for customers and technicians. The position coordinates daily service activity, helps maintain service quality and operational efficiency, and supports branch leadership with planning and problem-solving. The role is full-time and in person.

Requirements

• Driven to build a long-term career.
• Passionate about learning and professional growth.
• Highly organized and detail-oriented.
• Strong communication skills and enjoyment of working with people.
• Self-motivated and able to manage multiple priorities.
• Professional, dependable, and accountable.
• Adaptable and eager to learn new systems and processes.
• Committed to quality work and outstanding customer service.

Nice To Haves

• College experience or a bachelor's degree is highly preferred.
• Previous leadership, customer service, operations, or management experience is a plus.
• Experience coordinating projects, schedules, teams, or customer relationships is beneficial.
• Automotive or transportation experience is helpful but not required.

Responsibilities

• Coordinate daily workflow and service schedules.
• Serve as the primary communication link between customers, technicians, and internal teams.
• Monitor service progress and keep customers informed.
• Help maintain operational efficiency and high-quality service standards.
• Support branch leadership with planning, organization, and problem-solving.
• Build customer relationships through proactive communication and exceptional service.
• Develop leadership skills in preparation for future growth opportunities within the company.

Benefits

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Ongoing training and development opportunities
• Career advancement opportunities
• Other compensation and benefits at the company's discretion and based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed