Assistant Service Drive Manager LHM CDJR 104th

Asbury Automotive•Denver, CO

16h•$160,000 - $180,000

About The Position

Asbury Automotive Group is seeking an experienced Assistant Service Drive Manager (also described as an Assistant Service Manager/Lane Manager) for LHM CDJR 104th. The role assists the Service Manager in overseeing the service department, including technicians, service advisors, the service call center, valet, detailers, and the service lane. The position is suited to a people-focused leader who can develop employees, support exceptional guest experiences, and help improve dealership performance. The successful candidate will support customer satisfaction, service quality, department goals, and efficient vehicle turnaround. The posting calls for a successful track record in CSI, growth, and Video MPI. Compensation is listed as $160,000–$180,000 annually, comprising base salary and commission determined as part of the pay plan. The position is full-time. Applications are accepted and candidates evaluated on an ongoing basis until the position is filled.

Requirements

At least three years of experience in an automotive service department.
At least three years of experience as an automotive service writer or Assistant Service Manager.
Strong verbal and written communication skills.
Ability to manage in a fast-paced work environment.
Ability to manage, motivate, and develop a team.
At least 18 years of age.
Valid driver’s license.
Must pass pre-employment background and drug screening.

Nice To Haves

Experience with CDK or other automotive software.
Successful track record in CSI, growth, and Video MPI.

Responsibilities

Assist the Service Manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Work with the manufacturer to ensure warranty campaigns, recalls, and updates are completed accurately and promptly.
Promote good morale and positive relationships among dealership associates.
Assist in training service staff in customer service, effective communication, service sales, CSI, work organization, and time management.
Help maintain manufacturer Customer Satisfaction Index (CSI) scores at or above Asbury’s specified district, regional, and national goals.
Serve as a role model for service associates in motivation, organization, customer service, sales, and CSI.
Motivate service advisors to provide consistent value for dealership customers.
Monitor advisors’ daily productivity, provide feedback, and formulate improvement plans.
Help maintain high-quality service repairs and minimize comebacks by periodically spot-checking completed jobs for thoroughness and quality.
Monitor advisors’ customer interactions on the service drive and by telephone for effectiveness.
Assist in forecasting department goals and objectives and strive to meet them.
Work with the Service Manager and Parts Manager to ensure timely turnaround of parts needed for internal jobs.
Work with the shop foreman to ensure customer vehicles are serviced properly and promptly.
Attend manager meetings and conduct service department meetings as directed.
Address and resolve customer concerns.
Assist in motivating, training, and developing employees.

Benefits

Paid holidays and paid time off.
Paid training.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool to assist with career development.
Continuous training through Asbury’s Internal Learning Management System.
Professional growth and development opportunities.
Employee assistance program.
Employee discounts on vehicle purchases, parts, and service repairs.
Scholarship awards.
Opportunities to join community service initiatives.
Employee referral program with bonus opportunities.