Assistant Service Center Manager
About The Position
The Assistant Service Center Manager reports directly to the Service Center Manager at a small to large transportation Service Center. The role oversees diverse less-than-truckload (LTL) operations across multiple shifts in a fast-paced environment, including work on the dock in varying weather conditions. It may involve responsibility for up to 450 or more employees. The Assistant Manager helps keep freight moving within safety and business guidelines while maintaining positive customer relationships. The role supports an efficient, clean, and safe operation; leads and develops Service Center employees; administers the Service Center business plan; and assists with annual planning, strategies, quarterly business reviews, and period profit-and-loss analysis. It also addresses customer and employee relations complaints, supports compliance with company policies and regulations, and works toward company KPIs. Regular attendance is required. Some travel is required, and the employee must be willing to work an average of 50 hours per week, any shift, and in all areas needed by the Service Center. The position regularly involves talking and listening, frequent sitting and use of hands to operate computers and standard office equipment, and occasional standing, walking, lifting, twisting, turning, and reaching. The employee must be able to lift at least 20 pounds, or more when required by essential duties. The work environment may include moving mechanical parts, fumes or airborne particles, high or precarious places, hazardous materials, varying weather, and noise levels ranging from quiet to loud.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Good computer skills.
- Excellent verbal and written communication and listening skills.
- Excellent planning and organizational skills.
- Ability to create, implement, and monitor training programs.
- Strong customer focus.
- Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
- Strong work ethic and problem-solving skills.
- Willingness to work an average of 50 hours per week, any shift, and in all areas needed by the Service Center and in any weather condition.
- Ability to lift at least 20 pounds, or more if required by essential job functions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Ability to interact well with others and work independently or as part of a team.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
- Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol testing and a criminal history background check.
- Must be authorized to work in the United States.
Nice To Haves
- Bachelor's degree preferred.
- At least five years of management experience in the LTL industry preferred.
- Experience with AS400 and MS Office is a plus.
Responsibilities
- Lead, guide, and direct Service Center employees by setting goals, monitoring performance, and providing coaching, counseling, and development.
- Manage an efficient, clean, and safe LTL operation.
- Oversee hiring, training, and terminations, ensuring paperwork follows company guidelines and tasks receive timely management follow-up.
- Enforce compliance with company policies and procedures, safety rules, and government regulations.
- Administer and carry out the Service Center business plan established by the Service Center Manager.
- Assist the Service Center Manager with developing and implementing the facility's annual business plan, Service Center strategies, quarterly business reviews, and period P&L analysis.
- Investigate causes of customer complaints and recommend corrective solutions.
- Investigate employee relations complaints and work with Human Resources to address them.
- Meet the company's KPIs.
- Keep current on company changes and new procedures.
- Work in all areas related to Service Center operations.
- Maintain regular attendance and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
