Assistant Service Center Manager

Arrow Exterminators•Warner Robins, GA

About The Position

The Assistant Service Center Manager oversees Service Center operations, including revenue, sales, profit, human resources activities, training, and compliance. The role is responsible for delivering uncompromised service to customers and Team Members while upholding the company’s Vision, Mission, and Core Values. The position includes operational, financial, staffing, customer-service, and compliance responsibilities. It also involves physical field work in indoor and outdoor environments, including attics and crawlspaces, and requires availability after hours, including weekends and holidays.

Requirements

Demonstrated leadership abilities.
Effective verbal and written communication skills.
Conflict-resolution skills.
Ability to effectively operate internal applications and software, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
Proven track record of achieving sales results.
Ability to multitask effectively.
Strong organizational skills.
Basic math skills.
Ability to pass any state regulatory agency-required licensing or certification exams.
Ability to work a minimum 40-hour work week.
Availability after hours, including weekends and holidays.
Current driver's license in the state where the employee works.
Ability to pass background and drug screening tests upon offer of employment.
Meets company driving standards.
High school degree or equivalent.

Nice To Haves

Industry experience.
College education.

Responsibilities

Ensure compliance with product labeling, licensing, recurring training requirements, and company policies.
Foster and enforce a consistent culture of safety in line with company core values.
Lead the team in providing uncompromised customer service and resolve customer complaints promptly and professionally.
Create and achieve monthly and quarterly revenue and sales budgets.
Oversee daily expenditures that affect profit and manage daily and monthly production goals.
Create a positive sales culture and adhere to company pricing and sales guidelines.
Manage accounts receivable; process accounts payable invoices and verify accuracy.
Manage cash funds, company credit cards, and expense reports.
Assess and negotiate customer warranty claims.
Manage payroll and required human resources activities.
Maintain effective staffing levels by hiring for open positions and forecasting future needs.
Lead regular performance feedback and reviews, and conduct routine Team Member check-ins.
Explain and train on compliance, inspection, treatment, materials, and sales procedures.
Maintain records for Team Members, the Service Center, and customers in accordance with company and government guidelines.
Manage and maintain the fleet, equipment, and material inventory.
Perform other duties as required.