Assistant Manager, Service Center
About The Position
The Assistant Manager, Service Center is an operations leader responsible for translating network strategy into disciplined daily execution. The role oversees service center operations across dock, linehaul, OS&D, pickup and delivery, and office functions, balancing service quality, cost control, operational throughput, employee engagement, and customer satisfaction. The Assistant Manager helps maintain reliable operating rhythms, protect margins, and stabilize or improve performance as needed. The role includes supervising and developing employees, overseeing hiring and onboarding, managing operational performance and costs, resolving service and customer issues, supporting customer and partner contracts, and aligning day-to-day execution with company goals. It is an onsite position in Dallas, Texas, with minimal overnight travel stated as 10%.
Requirements
- Bachelor’s degree or 2–3 years of relevant operations or logistics management experience, or an equivalent combination.
- Experience supervising, developing, and evaluating operational teams.
- Understanding of transportation, logistics, and service center operations, including dock, linehaul, pickup and delivery, and OS&D.
- Financial and analytical capability, including interpreting metrics, managing labor costs, and understanding revenue components.
- Proficiency with business systems and tools, including Microsoft Office.
- Ability to read, analyze, and interpret technical and regulatory documents.
- Strong written and verbal communication skills and ability to engage diverse stakeholders.
- Experience managing sensitive and confidential information with discretion.
- HazMat certification and forklift qualification, or ability to obtain them.
- Ability to manage multiple priorities, delegate effectively, and execute under pressure.
Nice To Haves
- Experience with AS/400 and McLeod.
- Experience within LTL, freight, or transportation network environments.
- Exposure to contract development and vendor or partner management.
Responsibilities
- Coordinate daily operations across dock, linehaul, OS&D, pickup and delivery, and office functions to ensure seamless throughput.
- Assign responsibilities, supervise staff, and ensure adherence to operational standards.
- Step into supervisory and managerial roles as needed to maintain continuity of operations, and remain on call to resolve escalations beyond frontline supervision.
- Monitor revenue components, labor expenses, manifests, and key operating metrics (TOCs).
- Identify cost inefficiencies and partner with leadership to improve operational margins.
- Audit supply expenses and oversee facility maintenance to support cost discipline and operational readiness.
- Support contract creation with customers, contractors, and partners.
- Investigate OS&D claims and ensure accurate, timely resolution.
- Address complex service disruptions and customer issues with accountability and urgency.
- Communicate service center performance to the Service Center Manager and maintain positive customer and partner relationships.
- Direct hiring, onboarding, training, and performance management of service center personnel.
- Recruit and onboard independent contractors and support equipment leasing efforts.
- Reinforce a culture of accountability, safety, and continuous improvement, and develop team capability across functions.
- Partner with leadership and staff to set departmental and service center goals.
- Communicate HR-related information, including benefits and policies, to employees.
- Align daily execution with broader company objectives and participate in cross-functional initiatives and continuous improvement efforts.
Benefits
- Full benefits package including medical, dental, and vision coverage, 401(k), and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
