Assistant Service Center Manager

Arrow Exterminators•Warner Robins, GA

About The Position

Oversee all aspects of Service Center operations, including revenue, sales, profit, human resources activities, training, and compliance. Provide uncompromised service to customers and Team Members while upholding the company’s Vision, Mission, and Core Values. The role includes managing financial and production goals, staffing and performance, compliance and training, customer concerns, and the Service Center’s fleet, equipment, and inventory. The work involves indoor and outdoor settings and varied weather conditions, including potentially extreme heat or cold. It may involve exposure to vegetation, dust, dirt, insects, and animal remains, as well as working in cramped spaces. The position requires frequent physical activity, including climbing into attics and crawling in crawlspaces, daily physical labor, and lifting up to 50 pounds. A minimum 40-hour work week is required, and the employee must be accessible after hours, including weekends and holidays.

Requirements

Industry experience is preferred.
Demonstrated leadership abilities.
Effective verbal and written communication skills.
Conflict-resolution skills.
Ability to operate internal applications and software effectively, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
Proven track record of achieving sales results.
Ability to multitask.
Strong organizational skills.
Basic math skills.
Ability to pass state regulatory agency-required licensing or certification exams.
Ability to work a minimum 40-hour work week.
Availability after hours, including weekends and holidays.
Current driver's license in the state where the employee works.
Ability to pass background and drug screening tests upon an offer of employment.
Must meet company driving standards.
High school degree or equivalent.

Nice To Haves

College education preferred.
Industry experience preferred.

Responsibilities

Ensure compliance with product labeling, licensing, recurring training requirements, and company policies.
Foster and enforce a consistent safety culture in line with company core values.
Lead the team in providing uncompromised customer service and resolve customer complaints and issues promptly and professionally.
Create and achieve monthly and quarterly revenue and sales budgets.
Oversee daily expenditures that affect profit.
Manage daily and monthly production goals.
Build a positive sales culture that supports achievement of Service Center goals.
Follow company pricing and sales guidelines.
Manage the accounts receivable process.
Process accounts payable invoices and verify their accuracy.
Manage cash funds, company credit cards, and expense reports.
Assess and negotiate customer warranty claims.
Manage payroll and required human resources activities.
Maintain effective staffing by hiring for open positions and forecasting future needs.
Lead performance feedback and reviews regularly.
Explain and train Team Members on compliance, inspections, treatments, materials, and sales procedures.
Conduct routine Team Member check-ins.
Maintain records for Team Members, the Service Center, and customers in accordance with company and government guidelines.
Manage and maintain the fleet, equipment, and material inventory.
Perform other duties as required.