Assistant Manager, Service Center
About The Position
The Assistant Manager, Service Center is an operations leader responsible for translating network strategy into consistent day-to-day execution. The role coordinates service center functions to balance service quality, cost control, operational throughput, employee engagement, and customer satisfaction. It serves as a link between frontline execution and management strategy, stepping in where needed to stabilize operations, resolve escalations, and improve performance. The Assistant Manager leads daily operations across dock, linehaul, OS&D, pickup and delivery, and office functions. The position monitors revenue components, labor expenses, manifests, and operating metrics; addresses service disruptions and claims; supports contract creation; and oversees supply expenses and facility maintenance. It also directs hiring, onboarding, training, and performance management, and works with leadership and staff to align service center goals with broader company objectives. This is an onsite position in Dallas, Texas, with a stated base salary of $90,000–$100,000. The role involves heavy physical activity and work in an indoor office/shop environment, with minimal overnight travel (10%) by land and/or air. Occasional work in high, precarious places may be required.
Requirements
- Bachelor’s degree or 2–3 years of relevant operations or logistics management experience, or an equivalent combination.
- Experience supervising, developing, and evaluating operational teams.
- Strong understanding of transportation, logistics, and service center operations, including dock, linehaul, pickup and delivery, and OS&D.
- Financial and analytical capability, including interpreting metrics, managing labor costs, and understanding revenue components.
- Proficiency with business systems and tools, including Microsoft Office.
- Ability to read, analyze, and interpret technical and regulatory documents.
- Strong written and verbal communication skills and ability to engage diverse stakeholders.
- Experience managing sensitive and confidential information with discretion.
- HazMat certification and forklift qualification, or ability to obtain them.
- Ability to manage multiple priorities, delegate effectively, and execute under pressure.
Nice To Haves
- Experience in LTL, freight, or transportation network environments.
- Exposure to contract development and vendor or partner management.
- Experience with AS/400 and McLeod.
Responsibilities
- Coordinate daily operations across dock, linehaul, OS&D, pickup and delivery, and office functions to ensure operational throughput.
- Assign responsibilities, supervise staff, and ensure adherence to operational standards.
- Step into supervisory and managerial roles as needed to maintain operational continuity and remain on call to resolve escalations beyond frontline supervision.
- Monitor revenue components, labor expenses, manifests, and key operating metrics (TOCs).
- Identify cost inefficiencies and work with leadership to improve operational margins.
- Audit supply expenses and oversee facility maintenance to support cost discipline and operational readiness.
- Support creation of contracts with customers, contractors, and partners.
- Investigate OS&D claims and ensure accurate, timely resolution.
- Address complex service disruptions and customer issues with urgency and accountability.
- Communicate service center performance to the Service Center Manager and maintain positive customer and partner relationships.
- Direct hiring, onboarding, training, and performance management of service center personnel.
- Recruit and onboard independent contractors and support equipment leasing efforts.
- Promote accountability, safety, and continuous improvement, and develop team capability across functions.
- Partner with leadership and staff to set departmental and service center goals.
- Communicate HR-related information, including benefits and policies, to employees.
- Align daily execution with company objectives and participate in cross-functional initiatives and continuous improvement efforts.
Benefits
- Full benefits package including medical, dental, and vision coverage.
- 401(k).
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
