Assistant Sales Manager - Destin

Palmetto Moon • Miramar Beach, FL

3d • Onsite

About The Position

The Assistant Sales Manager supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role also carries Shared Responsibilities outside the employee’s assigned department, focused on day-to-day functions and sales results. This is a non-exempt, hourly position.

The Assistant Sales Manager helps achieve sales goals, performs scheduled Manager on Duty shifts, monitors labor and store performance indicators, and motivates the team. The role includes providing and coaching excellent customer service, resolving customer concerns, supporting team leadership and talent management, and maintaining product knowledge and visual merchandising standards.

The position also requires flexibility to perform or change departments as business needs or personal development dictate. General leadership duties include promoting workplace safety, completing opening and closing procedures, ensuring accurate register and safe counts and nightly deposits, securing and recovering the store, and driving compliance with applicable laws and company policies.

Requirements

• At least 2 years of previous leadership experience; retail experience is preferred.
• Demonstrated motivation and delegation skills, with the ability to hold team members accountable.
• Confidence, proactivity, and willingness to take on workplace challenges.
• Ability to multitask and change priorities to keep the team focused on business needs.
• Strong verbal communication and ability to convey important information clearly and effectively.
• Quick decision-making and problem-solving abilities, especially regarding customer service.
• Ability to read key reports and learn the company POS system with standard training.
• Ability to bend, twist, stoop, and stand for extended periods.
• Ability to lift and carry materials up to 50 lbs., with or without reasonable accommodations.

Nice To Haves

• Previous leadership experience in a retail setting.

Responsibilities

• Assist the Store Sales Manager in achieving sales goals and objectives.
• Perform scheduled Manager on Duty shifts to monitor and motivate the team.
• Encourage participation in sales-driving activities such as customer engagement, sales contests, and product learning.
• Monitor store labor daily and weekly, adjusting to meet plans or business needs.
• Stay informed about store KPIs and understand their impact on business performance.
• Engage customers, provide product knowledge, answer questions, and resolve issues.
• Train and coach the team to deliver expected customer service and support sales performance.
• Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
• Hold team members accountable for performance expectations, especially during Manager on Duty shifts.
• Motivate the team to achieve sales targets, deliver excellent service, and support company initiatives.
• Adjust team priorities to meet goals and company or store initiatives.
• Coach team members in the moment to correct actions or provide training.
• Communicate employee concerns to appropriate leadership in a timely manner.
• Participate in store staffing, including recruiting and interviewing.
• Conduct orientation and training for new team members as needed.
• Use company resources and processes to coach associates and address performance.
• Participate in year-end employee reviews when needed.
• Stay informed about key sales drivers and product resources; train team members on merchandise features and selling techniques.
• Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
• Execute Shared Responsibilities alongside assigned departmental responsibilities and adapt departments as business needs or development require.
• Promote workplace safety, maintain knowledge of emergency procedures, respond to and report customer or employee accidents, and follow company policies regarding business scams.
• Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building, preparing team tasks and communications, zoning, and nightly store recovery.
• Drive compliance with local, state, and federal laws and company requirements, including minor compliance, OSHA safety standards, and timekeeping.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed