Assistant Sales Manager - Auburn Pharmaceutical

Top Rx LLC•Rochester Hills, MI

About The Position

The Assistant Sales Manager directly supervises and coordinates hourly sales team members and supports the sales team’s overall performance through administrative assistance, issue resolution, and other duties. The role focuses on developing a high-performing sales team through coaching, training, performance management, recruiting, and support for account managers. The position supervises Account Managers and serves as Manager on Duty one evening per week.

Requirements

Bachelor’s degree or work equivalent.
Two or more years of previous high coaching supervisory experience is strongly preferred.
Knowledge of Microsoft Suite products, including Excel, Word, and Outlook.
Strong interpersonal skills.
Exceptional written and verbal communication skills.
Familiarity with data analysis and reporting.
Positive and enthusiastic approach.
Ability to organize and direct oneself and effectively supervise others.
Ability to meet customer needs while following company procedures.
Ability to manage time and complete work within deadlines.
Ability to communicate effectively using the spoken word.
Ability to act confidently to complete work assignments or defend a position or idea.
Ability to use interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Ability to provide guidance and feedback to help others develop specific knowledge and skills.
Ability to actively attend to, convey, and understand others’ comments and questions.
Ability to accept responsibility and account for one’s actions.
Ability to deal with others in antagonistic situations.
Ability to inspire oneself and others to reach goals and perform to the best of their ability.
Ability to focus on goals and achieve predetermined results.

Nice To Haves

Two or more years of previous high coaching supervisory experience is strongly preferred.

Responsibilities

Coach and develop direct reports, including conducting call observations and providing in-the-moment coaching and training.
Conduct weekly one-on-one meetings with sales team members and document individual development plans.
Complete standard new-hire training alongside Account Managers, including hands-on experience with cold calling, opening new accounts, and day-to-day Account Manager duties.
Monitor sales team performance, daily focus, and progress toward goals; listen to calls and provide ongoing coaching to improve sales methods and results.
Recruit, coach, and monitor the performance of sales team members.
Train new salespeople and ensure they follow the sales process.
Manage day-to-day performance of sales team members and assist the Sales Manager with annual evaluations.
Serve as Manager on Duty one evening per week, providing approvals and cross-office manager support as needed.
Answer sales team members’ questions about pricing, quantity, policies, and related matters.
Monitor effectiveness and suggest ideas for sales promotion activities, such as pre-books and p.m.'s.
Ensure correct use of the CRM and other sales applications.
Oversee Account Manager attendance, coordinate requested time off (PTO, EIB, FMLA), and monitor overtime.
Embody company culture and maintain high sales associate engagement.
Liaise between Account Managers and other departments, including procurement, compliance, and credit collections, so Account Managers can focus on selling.
Perform other duties as assigned.