Assistant Sales Manager

My Wireless • San Jose, CA

1d

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring an Assistant Retail Store Manager to support the Retail Store Manager in coaching and leading team members to deliver strong customer experiences and provide AT&T products and services. The role works in a fast-paced retail environment focused on customer satisfaction and sales, with opportunities for training, career growth, and advancement to manage a location.

The position supports store operations, staffing, inventory, and store appearance; develops and trains team members; and helps achieve personal, team, sales, and operational goals. It also involves assisting customers with purchase decisions, participating in marketing activities, and maintaining a clean and engaging store environment.

The role requires standing and walking for prolonged periods, occasionally lifting and moving objects weighing up to 10 pounds, frequent reaching, and sometimes climbing or balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. Dexterity is needed to work with small mobile-phone parts, and the job involves looking at a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• Management experience in a similar field; required, preferably in the wireless industry.
• Experience in retail or a customer-facing sales environment; required.
• Ability to work flexible hours, including evenings, weekends, and holidays; required.
• Demonstrated ability to meet performance and operational standards; required.
• Ability to motivate, lead, and coach others to achieve results; required.
• Strong organizational skills and attention to detail; required.
• Effective communication and interpersonal skills; required.
• Must be at least 18 years old and legally eligible to work in the United States.
• High school diploma or equivalent; required.

Nice To Haves

• Bilingual ability; preferred, though it may not be required depending on location.
• Bachelor’s degree; preferred.
• Retail or customer-facing sales experience in the telecommunications industry; preferred.
• Experience prospecting through outbound calls; preferred.

Responsibilities

• Meet and exceed personal performance goals and AT&T standards of performance.
• Execute and exceed sales and operational initiatives in a timely manner.
• Assist the Retail Store Manager with location operations, staffing, inventory, and appearance.
• Assist with the development, training, and management of team members.
• Help customers make buying decisions by delivering outstanding customer service.
• Develop skills to become a My Wireless Retail Store Manager when an opportunity arises.
• Maintain a fun, clean, and engaging work environment for customers and team members.
• Work collaboratively to achieve individual and team goals.
• Participate in marketing activities designed to maximize daily sales opportunities.

Benefits

• Strong base pay and a commission and bonus schedule.
• Uncapped commission program when meeting or exceeding sales goals.
• Ongoing paid training and career growth opportunities.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit including AT&T work shirts and personal protective equipment.
• Sales contests and incentives for meeting key AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED