Assistant Sales Manager - HVAC
About The Position
ARS-Rescue Rooter is seeking an Assistant Sales Manager to coach HVAC Opportunity Technicians, improve the handoff to our Comfort Advisors, and support the Sales Manager with daily sales operations. This role involves coaching technicians on customer needs identification, documenting findings, and explaining repair/replacement options. It also includes reviewing service calls, managing technician schedules, conducting training, and improving the communication flow between different sales and service roles. The Assistant Sales Manager will also assist with Comfort Advisor onboarding, training, lead management, and provide sales team coverage when the Sales Manager is unavailable. Additionally, the role involves helping Comfort Advisors with phone closing, follow-up, and handling challenging customer situations, monitoring lead flow, and using sales metrics to identify and address performance gaps.
Requirements
- HVAC industry experience strongly preferred.
- Previous sales leadership, service leadership, or field supervisory experience preferred.
- Understanding of residential HVAC service and replacement sales.
- Experience coaching technicians, sales professionals, or both.
- Ability to use performance metrics to guide coaching and improve results.
- Strong communication, organization, customer service, and problem-solving skills.
Responsibilities
- Coach Opportunity Technicians on identifying customer needs, documenting findings, and explaining repair and replacement options.
- Review service calls, opportunity tickets, photos, and recommendations to improve lead quality and customer communication.
- Manage technician schedules and conduct meetings, call reviews, training, and performance coaching.
- Improve the handoff between Opportunity Technicians, Lead Coordinators, and Comfort Advisors.
- Assist with Comfort Advisor onboarding, training, lead management, and sales team coverage when the Sales Manager is unavailable.
- Help Comfort Advisors with phone closing, follow-up, and challenging customer situations.
- Monitor lead flow and help distribute opportunities based on customer needs, team capacity, and business requirements.
- Use sales and operational metrics to identify performance gaps and improve conversion.
Benefits
- Low-cost medical insurance (starting at $5/week) after 31 days
- Dental & vision insurance
- Health Savings Account or Flexible Spending Account
- 401(k) with company match
- Paid time off & holiday pay
- Company-paid life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
