Assistant Retail Store Manager

Hobby Town Unlimited INC • Spring, TX

3h

About The Position

The Assistant Store Manager is a member of the store leadership team and assists the Store Director with daily operations, financial performance, customer experience, merchandising, inventory management, and team development at a HobbyTown location. The role supports an engaging, profitable, and community-focused retail environment by driving operational excellence, developing team members, supporting sales performance, and ensuring company standards are followed.

The Assistant Store Manager frequently serves as Manager-on-Duty, providing leadership during all phases of store operations. They may direct work, monitor performance, oversee shift execution, and support compliance with company policies, procedures, merchandising standards, customer service expectations, and operational requirements. They may act as store leader or Store Director for limited periods to cover staffing, vacations, business travel, training, leave, or other operational needs. In that capacity, they maintain operations, support the team, address routine concerns, and communicate significant issues to company leadership. They may make routine operational decisions for business continuity and customer experience, but final authority over hiring, termination, compensation, promotions, disciplinary action, policy exceptions, and other employment decisions remains with the Store Director and/or company leadership.

The role supports recruiting, onboarding, scheduling, training, coaching, performance management, recognition, and team engagement. It also helps deliver exceptional customer service, sales and profitability goals, merchandising execution, inventory accuracy, asset protection, and community events. The Assistant Store Manager represents HobbyTown positively in the local community and helps foster a culture of belonging, accountability, learning, teamwork, and customer engagement.

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• At least two years of retail, hospitality, customer service, or related leadership experience.
• At least one year of experience in a leadership, supervisory, team lead, keyholder, or similar role.
• Experience with cash management, inventory processes, scheduling, and operational procedures.
• Strong interpersonal, communication, coaching, and conflict-resolution skills.
• Demonstrated ability to lead and motivate teams in a customer-focused environment.
• Ability to analyze operational issues and develop practical solutions.
• Ability and mandate to drive sales and achieve profitability.
• Basic proficiency with Microsoft Office applications, point-of-sale systems, and retail technology.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

Responsibilities

• Assist the Store Director in overseeing daily store operations and serve as Manager-on-Duty during assigned shifts.
• Follow and reinforce operational standards, company policies, and safety procedures; assist with opening, closing, cash management, security, and operational compliance.
• Maintain a clean, organized, safe, and customer-ready store environment.
• Support store sales, profitability, and operational goals; monitor sales performance and identify opportunities to improve conversion, average transaction value, customer engagement, and repeat business.
• Support sales initiatives, promotions, events, and communication of performance goals to team members.
• Assist with recruiting, interviewing, onboarding, scheduling, and training team members.
• Coach and develop employees, provide feedback and recognition, assist with performance discussions, and document performance concerns.
• Promote accountability, teamwork, professionalism, continuous improvement, employee engagement, and retention.
• Ensure customer service standards are met; respond to customer concerns and service recovery situations, and coach team members on engagement, product knowledge, and selling behaviors.
• Help create an inclusive, welcoming, and educational customer environment.
• Assist with merchandising plans, planograms, promotional displays, seasonal sets, and category resets; maintain brand presentation and monitor product placement, signage, pricing, and visual execution.
• Support receiving, replenishment, transfers, cycle counts, inventory audits, inventory control, shrink reduction, and loss prevention.
• Monitor inventory accuracy and compliance, identify discrepancies, and help determine corrective actions.
• Support and help lead store events, demonstrations, classes, tournaments, and hobby meetups; build relationships with local hobby groups, clubs, schools, and community organizations.
• Promote participation in store programs and community initiatives, and represent HobbyTown positively in the community.
• Support company initiatives and operational priorities, demonstrate ownership of store performance and customer experience, and perform other duties assigned by the Store Director or designee.
• Communicate expectations, priorities, operational changes, and initiatives clearly; listen actively and encourage respectful, transparent dialogue.
• Demonstrate reliability, integrity, confidentiality, sound judgment, adaptability, initiative, and follow-through while holding self and others accountable.
• Lead by example, provide direction and encouragement, motivate team members, and support a collaborative and inclusive work environment.
• Use reports, observations, and operational data to support decisions and identify opportunities to improve store results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED