Assistant Retail Store Manager

Amain.com • Spring, TX

1d

About The Position

The Assistant Store Manager is a member of the store leadership team who assists the Store Director in overseeing the assigned HobbyTown location’s daily operations, financial performance, customer experience, merchandising, inventory management, and team development. The role supports a profitable, engaging, and community-focused retail environment by driving sales performance, developing team members, and ensuring consistent execution of company standards. The Assistant Store Manager frequently serves as Manager-on-Duty and provides leadership during store operations.

The position assists with supervision of store personnel and may contribute to hiring, onboarding, scheduling, training, coaching, performance management, recognition, promotions, and corrective action. It may assign work, monitor performance, direct operations, oversee shifts, and help ensure compliance with company policies, procedures, service expectations, merchandising standards, and operational requirements. The Assistant Store Manager may act as store leader or Manager-on-Duty, and may function as Store Director for limited periods to cover staffing, vacations, business travel, training, leave, or other operational needs. In that capacity, the role maintains operations, supports team performance, addresses routine concerns, and communicates significant issues to company leadership. Routine operational decisions may be made to support business continuity and customer experience, but final employment decisions and other specified approvals remain with the Store Director and/or company leadership.

The role champions an inclusive, welcoming, and educational customer experience for hobbyists of all ages. It leads by example and supports a culture of belonging, accountability, learning, teamwork, integrity, and continuous improvement. The Assistant Store Manager helps achieve sales, profitability, and operational goals; supports customer service, store events, community relationships, merchandising, inventory control, asset protection, and operational excellence; and performs other duties as assigned by the Store Director or designee.

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• At least two years of retail, hospitality, customer service, or related leadership experience.
• At least one year of experience in a leadership, supervisory, team lead, keyholder, or similar role.
• Experience handling cash management, inventory processes, scheduling, and operational procedures.
• Strong interpersonal, communication, coaching, and conflict-resolution skills.
• Demonstrated ability to lead and motivate teams in a customer-focused environment.
• Ability to analyze operational issues and develop practical solutions.
• Ability and mandate to drive sales and achieve profitability.
• Basic proficiency with Microsoft Office applications, point-of-sale systems, and retail technology.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

Responsibilities

• Assist the Store Director in overseeing daily store operations and serve as Manager-on-Duty during assigned shifts.
• Help ensure operational standards, company policies, and safety procedures are followed; assist with opening, closing, cash management, security, and operational compliance.
• Monitor store conditions and maintain a clean, organized, customer-ready environment.
• Support store sales, profitability, and operational goals; monitor daily sales performance and identify opportunities to improve results.
• Help drive conversion, average transaction value, customer engagement, repeat business, promotions, and sales initiatives; communicate goals and expectations to team members.
• Assist with recruiting, interviewing, onboarding, training, scheduling, coaching, development, performance feedback, and employee engagement and retention.
• Assist in performance discussions and document employee performance concerns; provide input on personnel matters as appropriate.
• Ensure customer service standards are met, address escalated customer concerns, and coach team members on engagement, product knowledge, selling behaviors, and service recovery.
• Promote an inclusive, welcoming, and educational environment for customers.
• Assist with merchandising plans, planograms, promotional displays, seasonal sets, and category resets; maintain presentation, signage, pricing, and visual standards.
• Support receiving, replenishment, transfers, cycle counts, inventory audits, inventory accuracy, shrink reduction, and loss prevention; identify discrepancies and corrective actions.
• Support and help lead store events, demonstrations, classes, tournaments, and hobby meetups; build relationships with local hobby groups, clubs, schools, and community organizations.
• Represent HobbyTown positively in the local community and promote participation in store programs and community initiatives.
• Support company initiatives and operational priorities, maintain a safe and productive work environment, and take ownership of store performance and customer experience.
• Communicate expectations, priorities, operational changes, and company initiatives clearly; provide timely coaching, feedback, and recognition.
• Lead by example, foster teamwork and accountability, adapt to changing business needs, and proactively identify solutions and opportunities to improve store results.
• Perform other duties as assigned by the Store Director or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED