Assistant Regional Resource Development Specialist, Headway

Buffalo•Buffalo, NY

11d

About The Position

The Assistant Regional Resource Development Specialist provides assistance to the Local Regional Resource Development Specialist (LRRDS) in implementing waiver programs. The role serves as the primary phone contact for new service referrals, enters data into the Department of Health database, and tracks records, reports, and information required by contract with the New York State Department of Health. The specialist may also participate in participant assessments and training sessions for provider agencies. The position assists with the review and investigation of Serious Reportable Incidents (SRIs), reviews contracted agencies for compliance with Quality Assurance standards, and supports the management of housing programs within the waivers. It also helps process new provider applications and performs other assigned duties. The role requires familiarity with program databases, forms, and housing-program interfaces, and the ability to travel to locations in Erie, Niagara, Chautauqua, Cattaraugus, Orleans, and Wyoming counties.

Requirements

Bachelor of Arts or Bachelor of Science degree in Human Services, Psychology, Social Work, or a related field; an associate degree is acceptable with relevant work experience.
Three years of human services experience working with people or organizations serving people with disabilities, traumatic brain injury, and seniors.
Excellent verbal and written communication skills.
Competence in Microsoft Office is mandatory.
Ability to travel to locations in Erie, Niagara, Chautauqua, Cattaraugus, Orleans, and Wyoming counties.
Ability to correctly understand and enter required information in program databases.

Nice To Haves

Relevant direct-service experience is preferred.

Responsibilities

Provide assistance to the LRRDS in implementing waiver programs.
Serve as the primary phone contact for new referrals for services.
Enter information into the Department of Health database and track records, reports, and information required by contract with the New York State Department of Health.
Assist with participant assessments and conduct training for provider agencies.
Assist with review and investigation of Serious Reportable Incidents.
Review contracted agencies for compliance with Quality Assurance standards, as directed.
Assist with management of housing programs and become familiar with related forms and interfaces.
Explain the program and its limitations to inquiries.
Record referral information and maintain knowledge of community resources.
Ensure the flow of paperwork, mail, and email for both programs.
Assist in processing new provider applications.
Perform other duties as assigned.