Assistant Real Estate Manager I
About The Position
Under the direction of the Real Estate Manager, the Assistant Real Estate Manager provides customer service in the daily management of the community, coordinates property operations, and serves as Business Manager in that person's absence. The role emphasizes administrative management while helping establish a quality living environment for residents. Responsibilities span financial and administrative operations, marketing and leasing, resident customer service, and personnel development. The position includes availability for emergencies, on-call duties, resident and community functions, and weekends.
Requirements
- High school diploma or equivalent.
- One year of property management experience or a four-year degree in a related field.
- Proficient computer skills, including Microsoft Office Suite.
- Working knowledge of applicable landlord-tenant laws, Fair Housing mandates, and other legal issues affecting property management.
- Excellent verbal and written English communication skills.
- Ability to walk apartments and grounds, including steps and stairs.
- Occasionally lift 20 pounds or less.
- Valid driver’s license.
Nice To Haves
- College degree highly preferred.
- RealPage experience preferred.
- If working in Pennsylvania or New Jersey, may be required to obtain a real estate license within 180 days of hire.
Responsibilities
- Maximize property cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents about overdue rent.
- Monitor RealPage data and reporting, and ensure accurate and timely leasing activity, accounts receivable cash receipts, accounts payable invoices, disposition statements, monthly closing procedures, and late fees.
- Support revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property financial performance.
- Maintain and organize resident files.
- Maintain accurate payroll reporting, including bonus preparation.
- Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is prepared accurately.
- Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
- Maintain in-depth knowledge of the associated market.
- Assist in monitoring compliance with Fair Housing regulations, tax compliance regulations, and other laws relevant to property occupancy standards.
- Review and analyze weekly traffic reports and numbers, and assist with weekly marketing meetings.
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
- Assist with planning and preparing resident events.
- Conduct daily inspections of the property and market-ready units.
- Assist in monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
- Provide excellent customer service and maintain a courteous, professional attitude toward customers.
- Remain available for emergencies, on-call duties, resident and community-affiliated functions, and weekends.
- Advise the Business Manager of community conditions affecting resident safety or satisfaction and asset preservation.
- Assist the Real Estate Manager in recruiting and selecting team members and adhering to hiring policies and procedures.
- Assist the Real Estate Manager in evaluating and supervising team members.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
