Assistant Real Estate Manager I
About The Position
Under the direction of the Real Estate Manager, the Assistant Real Estate Manager ensures excellent customer service in the daily management of the community and coordinates property operations. The position also serves as Business Manager in that person’s absence. It emphasizes administrative management while helping establish a quality living environment for residents. The Assistant Real Estate Manager supports financial and administrative operations, leasing and marketing, resident service, property inspections, and personnel development. The role includes maintaining availability for emergencies, on-call duties, resident and community functions, and weekends.
Requirements
- High school diploma or equivalent.
- One year of property management experience or a four-year degree in a related field.
- Proficient computer skills, including Microsoft Office Suite.
- Working knowledge of applicable landlord-tenant laws, Fair Housing mandates, and other legal issues affecting property management.
- Excellent English communication skills, both verbal and written.
- Ability to walk apartments and grounds, including steps and stairs.
- Occasionally able to lift 20 pounds or less.
- Valid driver’s license.
Nice To Haves
- College degree highly preferred.
- RealPage experience preferred.
- If working in Pennsylvania or New Jersey, may be required to obtain a real estate license within 180 days of hire.
Responsibilities
- Maximize property cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents about overdue rent.
- Monitor RealPage data and reporting functions, and ensure accurate, timely leasing activity, accounts-receivable cash receipts, accounts-payable invoices, disposition statements, monthly closing procedures, and late fees.
- Assist the Real Estate Manager in meeting revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property financial performance.
- Maintain and organize resident files.
- Maintain accurate payroll reporting, including bonus preparation.
- Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurately prepared.
- Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
- Maintain in-depth knowledge of the local market.
- Assist in monitoring compliance with Fair Housing regulations, tax compliance regulations, other applicable laws, and property-specific occupancy standards.
- Review weekly traffic reports and numbers and assist with weekly marketing meetings.
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
- Assist with planning and preparing resident events.
- Complete daily inspections of the property and market-ready units.
- Help monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
- Provide excellent customer service and maintain a courteous, professional attitude toward customers.
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
- Advise the Business Manager of community conditions affecting resident safety or satisfaction and conditions relevant to preserving the asset.
- Assist the Real Estate Manager with recruiting and selecting team members and follow hiring policies and procedures.
- Assist the Real Estate Manager with evaluating and supervising team members.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
