Assistant Property Manager, Multifamily (Floating)

Cushman & Wakefield•Phoenix, AZ

11d

About The Position

The Assistant Property Manager is responsible for keeping multifamily communities market-ready and maintaining a high level of service. The role assists the Property Manager with overall property operations, team performance, resident and prospect service, leasing and marketing, budgeting, and financial management. This floating position routinely involves travel between properties. The Assistant Property Manager helps supervise and develop the on-site team, supports company policies and procedures, and promotes a positive living environment through prompt conflict resolution and consistent follow-up. The role also maintains resident files and completes lease and renewal paperwork in accordance with company standards.

Requirements

High school diploma, GED, or technical or vocational school education required.
At least 3 years of property management experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to supervise day-to-day team operations and manage a team.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Help ensure the smooth operation of the community in a fast-paced environment.
Assist the Property Manager with property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide superior customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Model and maintain the Cushman & Wakefield mission and standards.
Assist with day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain residents' files in accordance with company standards.
Support a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain the community budget and finances.
Work with leasing staff to achieve leasing and marketing goals.
Identify leasing opportunities among staff, set goals, and help improve individual performance.
Perform other related duties as assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, and disability insurance programs.
Paid and unpaid time away from work.