Assistant Property Manager, Multifamily (Bilingual)

Cushman & Wakefield•Denver, CO

3d•$26 - $30

About The Position

The Assistant Property Manager is responsible for maintaining the community to a market-ready standard and ensuring consistently high service. The role supports the Property Manager with the overall operation of the property, including maintenance, capital improvements, leasing, budgeting, forecasting, reporting, collections, evictions, marketing, renewals, service contracts, expense control, audits, and financial management. The Assistant Property Manager also helps deliver superior service and communication to residents and prospects, improve customer satisfaction and renewals, and support the community’s revenue, reputation, and profitability. This position helps lead the on-site team, ensure company policies and procedures are followed, and maintain effective staffing through interviewing, hiring, and coaching. The role also supports leasing and marketing goals, tracks advertising and client traffic, maintains resident files and lease documentation, and fosters a positive living environment through prompt conflict resolution and consistent follow-up. The role operates in a professional office environment and routinely uses standard office equipment. It also involves travel between properties and buildings, sometimes in varying weather conditions, with travel of up to 25% of the time.

Requirements

High school diploma, GED, or technical or vocational school education required.
At least 3 years of property management experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Help ensure the community runs smoothly in a fast-paced environment and is maintained to a market-ready standard.
Assist the Property Manager with overall property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide superior customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Model the company mission and support the team in maintaining company standards.
Assist with day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain resident files according to company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify staff leasing opportunities and set goals to improve team-member performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time away from work.