Assistant Property Manager

ZRS•Friendswood, TX

11d

About The Position

The Assistant Property Manager supports the Property Manager in the daily operation of the community, including rent collection, accurate accounting and billing, leasing, resident relations, reporting, and budget-related tasks. The role motivates and encourages Leasing Consultants, uses ongoing market information, and prepares for advancement to Property Manager. It reports directly to the Property Manager. The Assistant Property Manager helps maintain occupancy and leasing goals, supports resident renewals and functions, and handles resident issues and escalated service requests. The position may require working one weekend a month and flexibility to work evenings, weekends, and holidays as needed.

Requirements

Valid driver's license.
At least 1 year of experience in property management or real estate preferred.
High school diploma required.
Excellent computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary education in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Collect rent promptly and ensure revenue data is correctly posted in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when needed, confirming proof of income and applications meet community qualification guidelines.
Audit move-ins and ensure applicable payments are made and required leasing documents are executed and uploaded.
Ensure residents' current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with hosting resident functions and maximizing resident renewals.
Prepare for advancement to Property Manager.