Assistant Property Manager, Zion Towers

Vesta Management NJ•Newark, NJ

1d•$34 - $36•Onsite

About The Position

Vesta Management, NJ, is seeking an affordable-housing-experienced, results-driven, customer-service-focused Assistant Property Manager to support operations at Zion Towers in Newark, NJ. The role assists the Property Manager and support staff in achieving maximum occupancy and collections while ensuring site compliance and financial-administration procedures are met. The Assistant Property Manager also serves as the person in charge when the Property Manager is not present. The position supports leasing, resident retention, compliance, financial administration, maintenance, and safety. Duties may vary according to property needs and include working with prospective and current residents, processing applications and certifications, collecting and posting rents and fees, maintaining accurate records in property-management software, coordinating service requests, and supporting property financial goals. The role requires professional, collaborative interactions with residents, prospects, colleagues, community organizations, and agencies, as well as adherence to Vesta procedures and applicable laws.

Requirements

Associate degree or equivalent experience, plus an additional two years of related experience or a proven track record in a similar function such as occupancy, leasing, or an Assistant Property Manager role.
Excellent interpersonal and verbal communication skills.
Ability to work independently; self-motivated and takes initiative.
Leadership and delegation skills.
Ability to multitask and prioritize efficiently.
Ability to assess the nature and priority of calls and issues.
Accountability, honesty, trustworthiness, and integrity.
Professional appearance and conduct; adaptability; organization and attention to detail.
Basic math proficiency.
Ability to use and communicate through email.
Previous customer-service experience.
Strong computer skills, including Microsoft Office and Outlook, and property-management software.
Successful completion of a background check and drug screening.
Valid driver's license and clean driving record.

Nice To Haves

Experience with site-based affordable housing programs, such as LIHTC and Section 8, strongly preferred where applicable.
COS and/or CPO certification strongly preferred.
Multilingual skills strongly preferred and sometimes required based on property needs.
Yardi property-management software experience strongly preferred.

Responsibilities

Foster positive and collaborative relationships with residents, communities, and associated agencies.
Work with the Property Manager across property functions, with a significant focus on supporting site staff.
Assist with compliance and financial administration, leasing, resident retention, maintenance, and safety.
Maintain a clean, professional reception area; answer and direct calls and ensure appropriate follow-up.
Address resident concerns and requests in a timely manner and communicate responses.
Welcome prospective residents and visitors; interview prospects, assess needs and qualifications, and enter prospect information into the property data system.
Schedule application intakes and interviews, and process and distribute applications.
Show apartments and explain layouts, lease terms, facilities, and nearby services.
Qualify prospective residents according to program requirements and the tenant selection plan; maintain the applicant waiting list.
Calculate rent and complete lease documents; collect applicable reservation deposits, security deposits, and initial or prorated rent.
Conduct marketing outreach, surveys, and traffic-report reviews; share trends with the Property Manager and work to convert leads into rentals.
Assist with and attend resident-retention initiatives and prepare or distribute property communications and notices.
Prepare and process lease renewals, interim and annual recertifications, and other required documentation; obtain necessary signatures.
Maintain accurate records of resident transactions and certifications and process them in a timely manner.
Manage rent and fee collections, deposits, postings, delinquencies, late notices, and evictions as assigned.
Ensure Housing Assistance Payments, including applicable special claims, are requested and received.
Notify management of and process necessary legal action for resident nonpayment or noncompliance.
Maintain current information in property-management software, including work orders, certifications, deposits, and resident documentation.
Ensure apartments, models, and community amenities meet Vesta quality standards before showing them; report property and maintenance needs.
Enter service requests, communicate them to maintenance, and follow up.
Help monitor service contractors to ensure contracted work is completed properly.
Assist in achieving property financial goals.
Apply property rules and regulations in accordance with program requirements, Vesta SOP, and applicable laws.
Protect the confidentiality of residents, applicants, employees, and the company.
Perform other duties assigned by management.