Bilingual Assistant Property Manager - Cardinal Forest

General Services Corp.•Richmond, VA

11d•$22 - $25

About The Position

General Services Corporation is hiring a bilingual Assistant Property Manager for Cardinal Forest. The role supports property operations, leasing, resident services, and budget accountability. The Assistant Property Manager helps lease apartments at optimum rent levels, minimize vacancies, maintain resident retention, and ensure leasing-office policies and procedures are followed. The position also coordinates with residents, leasing staff, service teams, and management to address property needs and resolve resident concerns. The job requires fluency in English and Spanish, a high school diploma or equivalent, at least one year of leasing experience in a computerized environment, outstanding sales ability, a valid driver’s license, proof of automobile insurance, and personal transportation. Some weekend work is required. Supervisory experience and experience with market-rate properties are preferred. Candidates must pass a criminal background check and pre-employment drug testing, and attend required in-house training. GSC describes its workplace as supportive, collaborative, and encouraging, with opportunities for skill growth and professional development. The company provides health, retirement, paid leave, and other employee benefits.

Requirements

Fluency in English and Spanish is required; command of the English language is required.
High school diploma or equivalent.
At least one year of leasing experience in a computerized environment.
Outstanding sales ability.
Positive interpersonal skills, problem-solving ability, sound judgment, courtesy, flexibility, follow-through, organizational skills, and the ability to work calmly under pressure.
Ability to work with people, supervise and motivate people, and use Microsoft Word and Excel.
People-oriented, enjoys working with people, open to learning and change, and demonstrates integrity, a positive attitude, motivation, initiative, and responsibility.
Valid driver’s license in the state of residency, proof of automobile insurance, and own transportation.
Some weekend work is required.
Must pass a criminal background check and pre-employment drug testing.
Must attend required in-house training, including training in customer service, fair housing, emergency response, employee rights, management, apartment quality standards, accounting, rental collections and operations, sales and leasing, personal safety, mold, HazCom, service operations, asbestos, and lead awareness.

Nice To Haves

Supervisory experience.
Experience with market-rate properties.

Responsibilities

Be accountable for the property budget in accordance with company guidelines.
Lease apartments at optimum rent levels and keep vacancies to a minimum by converting prospects, following up on inquiries and guest cards, maintaining waiting lists, screening applicants, preparing leases, conducting move-in orientations, and maintaining move-in records.
Handle subleases, renewals, extensions, vacating notices, promotional and move-in/move-out materials, and the Preferred Employer and Resident Renewal programs.
Solicit resident feedback, recommend resident programs or policy changes to management, promote retention, support peaceful enjoyment of the community, and work with residents and the broader community to solve problems and accomplish goals.
Maintain the twenty-one-day letter file and initiate relevant letters.
Ensure leasing-office policies and procedures are followed and maintain the professional appearance of the rental office and model.
Maintain daily files, answer telephones, arrange utility connections and disconnections, and maintain the utility ledger.
Walk vacant units, inspect ready units as needed, walk the property, and perform property work as needed.
Follow up on resident complaints and violations, including pet, handbook, vehicle, and noise issues, in accordance with the Customer Service Program and philosophy.
Collect delinquent rent, check apartments for skips using delinquency information, process move-outs, maintain the Availability Roster, coordinate turnover scheduling with service staff, set availability dates, and work delinquencies.
Enter resident rent payments into MRI and make bank deposits.
Review paperwork prepared by leasing staff and enforce guest-card procedures and follow-up.
Inform the proper authority about trespassers and solicitors on the property.
Assist with and promote social activities as needed.
Support company efforts to prevent or eradicate crime in accordance with the applicable addendum.
Attend required in-house training and other training as required.
Perform other duties as assigned.