Assistant Community Manager - Cardinal 95

Greystar•Glendale, AZ

8d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role handles accounting and bookkeeping activities, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and tracking financial activity in property management software. The position also supports resident satisfaction and retention, lease enforcement and delinquency collection, move-out processing, vendor coordination, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations. The role may also support leasing and marketing efforts.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Collect and post rent, fees, and other payments; prepare bank deposits; reconcile bank accounts; prepare financial reports; and process invoices and payables.
Use property management software, including Yardi or OneSite, and enter required information accurately while completing updates and backups.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about outstanding balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings when required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and lease cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing performance information, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases and obtaining deposits, and helping prospects complete rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, with low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.