Assistant Property Manager

S2 Residential • Dallas, TX

10d • Onsite

About The Position

The Assistant Property Manager supports the Property Manager in the overall operational and financial success of Hive Apartments, with responsibility for on-site accounting functions. The role collaborates with the Property Manager on community objectives, including occupancy, marketing, expense control, and delinquency, and helps ensure that resident and employee experiences reflect S2 Residential’s mission and core values.

The Assistant Property Manager provides customer service to prospective and current residents, handles rent and other collections, processes applications, maintains resident records, coordinates move-ins, performs move-out inspections and deposit accounting, and helps oversee staff when the Property Manager is absent. The position requires working on any day of the week throughout the year, according to community needs and resident activities.

Requirements

• At least two years of residential property management experience as an Assistant Property Manager.
• Demonstrated leadership potential.
• Consistent attention to detail.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to listen to and understand goals.
• Ability to think creatively and innovatively.
• Complete understanding of Fair Housing and knowledge of other applicable laws and standards, including the Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law, and OSHA Standards.
• Valid driver license and auto liability insurance.
• Reliable transportation.
• Positive attitude.
• Outstanding customer service skills and ability to consistently surprise and delight residents.
• Team-player approach and willingness to work and support at all levels.
• Ability to work any of the seven days of the week, 52 weeks of the year.

Nice To Haves

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.
• Knowledge of ResMan.

Responsibilities

• Support the Property Manager in the operational and financial success of the community.
• Oversee and be responsible for on-site accounting functions.
• Collaborate with the Property Manager on community goals, including occupancy, marketing, expense control, and delinquency.
• Lead by example in providing an exemplary customer experience to prospective and current residents.
• Resolve prospect- or resident-related concerns and objections.
• Collect and account for rents and other monies owed by applicants and residents.
• Collect rent by the fifth of the month and continue daily collection efforts for overdue rent.
• Collect past-due balances from former residents and manage the debt collection company relationship.
• Conduct resident move-out apartment inspections and complete deposit accounting.
• Maintain complete and accurate resident files and documentation.
• Follow up with all prospects by phone and email.
• Process rental applications.
• Maintain the move-in calendar and ensure move-in appointments are completed and apartments are inspected before move-in day.
• Ensure the community is open and ready for business at its scheduled opening time, with morning opening duties completed before 9 a.m.
• Maintain professional relationships with vendors, residents, team members, and associates.
• In the Property Manager’s absence, help monitor staff to support successful community operations.

Benefits

• Competitive pay with bonuses.
• Medical, vision, and dental insurance.
• Company-paid life insurance.
• 401(k) with immediate vesting.
• Paid time off and paid holidays.
• Professional or industry certification reimbursement.
• Employee referral program.
• Apartment rental discounts.
• Company-sponsored events and team outings.
• Employee Assistance Program.
• Competitive commission structure.
• S2 Residential onboarding training program.
• Compliance training courses.
• Mentorship by a peer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed