Assistant Property Manager, Multifamily
About The Position
The Assistant Property Manager is responsible for maintaining multifamily communities to a market-ready standard and ensuring consistently high service. The role assists the Property Manager with community operations, leasing and marketing, finances, resident relations, and the performance of the on-site team. The Assistant Property Manager helps build and motivate a high-performing team to maximize property performance while following company policies and procedures. The position operates in a professional office environment and routinely uses standard office equipment. It also involves travel between properties and buildings, sometimes outdoors in varying weather conditions. Employees may need to stand or walk for extended periods, use stairs, ladders, or step stools, remain stationary for much of the workday, operate office machinery, travel up to 25% of the time, and move objects requiring exertion of up to 25 pounds.
Requirements
- High school diploma, GED, or technical or vocational school education required.
- At least 3 years of property management experience.
- At least 1 year of management experience.
- Effective communication and customer service skills.
- Computer literacy, including Microsoft Office Suite and internet navigation.
- General office, bookkeeping, and sales skills.
- Excellent oral and written communication skills.
- Ability to supervise and manage a team.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Help ensure the smooth operation of the community in a fast-paced environment.
- Assist the Property Manager with operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provide superior customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
- Complete lease and renewal paperwork according to company standards.
- Track and evaluate advertising and client traffic.
- Model and support the Cushman & Wakefield mission and company standards.
- Assist with day-to-day operations of the on-site team and ensure company policies and procedures are followed.
- Interview, hire, and coach staff as needed to maintain an effective on-site team.
- Maintain residents’ files according to company standards.
- Promote a positive living environment through prompt conflict resolution and consistent follow-up.
- Manage and maintain community budgets and finances.
- Work with leasing staff to meet leasing and marketing goals.
- Assess staff leasing opportunities and set goals to improve individual performance.
- Perform other related duties as required or assigned.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance, with supplementary benefit options.
- Pet insurance.
- Pre-tax spending accounts.
- Early access to pay.
- Company discounts with major retailers and service providers.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
- Paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
