Assistant Property Manager, Multifamily

Cushman & Wakefield•Parkville, MO

10d

About The Position

The Assistant Property Manager helps maintain the community to a market-ready standard and ensure a high level of service. The role supports the Property Manager with overall property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Assistant Property Manager also supports customer service for residents and prospects, leasing and marketing objectives, financial management, and the effective day-to-day operation of the on-site team. The position includes staff supervision and development, resident-file maintenance, and promoting a positive living environment through prompt conflict resolution and follow-up. The role operates in a professional office environment and routinely uses standard office equipment. It also involves travel between properties in varying weather conditions, with travel up to 25% of the time. Physical demands may include extended standing and walking, climbing stairs or ladders, remaining stationary for much of the workday, operating office machinery, and moving objects within the stated lifting and force limits.

Requirements

High school diploma, GED, or technical or vocational school education required.
At least 3 years of property management experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to supervise and manage a team.
Ability to travel up to 25% of the time.
Ability to meet the stated physical demands, including standing and walking for extended periods, climbing stairs or ladders, and moving objects within the specified limits.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Help ensure the community runs smoothly in a fast-paced environment and remains market-ready.
Assist the Property Manager with property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide superior customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Model and support the company mission and standards.
Assist with day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Support interviewing, hiring, and coaching staff as needed.
Maintain residents’ files in accordance with company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify leasing opportunities and set goals to improve staff performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, and disability insurance programs.
Paid and unpaid time away from work.
Competitive pay.