Office - Assistant Property Manager

Morgan Properties•Fort Washington, MD

About The Position

The Assistant Property Manager supports the daily operations of a property under the guidance of the Property Manager. The role assists with leasing, collections, resident services, maintenance oversight, and staff coordination while helping maintain the property’s standards and provide high-quality service to residents and staff. The Assistant Property Manager may provide support in the Property Manager’s absence and assist with managerial duties as directed. The position also involves supporting lease and renewal processes, resident records and communications, vendor relationships, payment processing, reporting, and compliance with Fair Housing Laws and company policies.

Requirements

An associate degree (A.S. or A.A.) from a two-year college or university, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
Prior property management experience or managerial experience in a sales or customer service role.
A valid driver’s license, good driving record, and auto insurance may be required for travel between properties.
Strong interpersonal and communication skills for interacting effectively with residents and office staff.
Strong analytical and problem-solving skills.
Attention to detail and ability to maintain accurate records and manage multiple tasks simultaneously.

Responsibilities

Address delinquent accounts and initiate eviction processes, including filing documents and attending court hearings if required.
Follow up on delinquencies and support timely collection of payments.
Handle apartment rental, move-in, resident insurance, and lease renewal activities as needed.
Schedule appointments for prospective residents and current residents.
Maintain accurate resident records, including account setup, lease dates, charges, and credits.
Process security deposit refunds and promote positive resident relations.
Record resident correspondence and assist in validating rental eligibility.
Promote resident retention programs and promptly address resident concerns.
Provide support in the Property Manager’s absence and assist with managerial duties as directed.
Assist with preparing monthly reports on renewals, rents, leasing, resident retention, and maintenance.
Train and coach office staff as directed by the Property Manager.
Attend staff meetings and take minutes when necessary.
Assist with collecting and processing payments and purchase orders.
Assist with requested property work and ensure its completion.
Build and maintain vendor relationships and ensure proper invoicing and handling of vendor statements.
Oversee lease and renewal processes for accuracy and compliance with policies.
Maintain renewal records and assist with leasing marketing and follow-up.
Comply with federal and state Fair Housing Laws, company policies, and applicable legal and regulatory requirements.