Assistant Property Director

Crown Residential LLC•Pompano Beach, FL

2d•Onsite

About The Position

The Assistant Property Director balances high-quality customer service with managing the financial and operational aspects of a successful property. The role mentors and advises Leasing Teammates, supports revenue generation and retention, and coordinates move-ins, move-outs, and monthly reporting. It also assists the Property Director with on-site operations, resident relations, leasing, marketing, compliance, and team scheduling.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong customer relations and communication skills, in person and via phone and email, including written and verbal correspondence.
Ability to operate basic office equipment, enter data into a computer, and create printed reports.
Thorough knowledge of the competitive market and amenities surrounding the property.
Ability to handle difficult situations while maintaining positive interactions with prospective residents, teammates, contractors, and vendors.
Basic bookkeeping knowledge and ability to perform intermediate mathematical functions.
Ability to efficiently use Excel, Word, and PowerPoint.
Attention to detail and ability to follow up.
Ability to work a schedule that may differ from Monday through Friday, 9 a.m. to 6 p.m.; work in excess of 40 hours per week is likely.
Ability to work weekends.
Consistent, regular, in-person attendance at the workplace during assigned hours.
At least 2 years of previous experience in multifamily, sales, retail, hospitality, property management, or an industry-related field.

Nice To Haves

Associate or bachelor’s degree.
Prior office experience in residential or retail sales.
Excellent written and oral communication skills.
National Apartment Leasing Professional (NALP) certification.

Responsibilities

Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events.
Assist the Property Director with reports, resident feedback, market research, and other reporting needs.
Ensure leasing packets and legal documents are completed accurately.
Work with the property management team to develop and implement community sales and marketing strategies and goals.
Maintain thorough knowledge of the community, surrounding area, market, and major competitors through site visits, tours, and telephone surveys.
Conduct site tours, sell to prospects, and lease apartments, including showing community amenities, model apartments, and available units.
Oversee and prepare lease-related paperwork accurately and promptly.
Assist with day-to-day operations and manage rent payment deposits.
Work with the Property Director to direct the on-site team and ensure apartments are ready for move-in and maintained satisfactorily.
Oversee and maintain company Royal Service standards.
Respond to resident requests, help resolve resident issues, and follow through to ensure customer satisfaction.
Oversee compliance with established policies and procedures for applicant qualifications, screening, and acceptance.
Inspect units on move-in day and assist with planning and hosting resident parties and functions.
Maximize resident renewals through proactive customer service and oversee the property lease renewal program.
Assist with or manage scheduling of work, including vacations, holidays, and after-hours emergency coverage.
Use Crown Residential’s lead management system, resident portal, and other property management software.
Monitor, document, and follow up with customers professionally and promptly, informing the Property Director and Leadership when appropriate.
Follow company best practices and federal Fair Housing requirements throughout the prospect and resident lifecycle.
Manage online reviews, monitor and update social media accounts, and post to classifieds or other internet-based marketing tools according to leadership guidelines.
Process Statements of Deposit Accounting within the policy timeframe.
Recommend and make modifications related to property performance and business needs.
Perform other tasks as assigned or directed.