Assistant Program Supervisor - Allentown, PA

Crossroads Treatment Centers•Allentown, PA

4d•Onsite

About The Position

Crossroads Treatment Centers is hiring an Assistant Program Supervisor to support its outpatient opioid use disorder treatment services at its Allentown, Pennsylvania center, with local travel to Easton. The role supports the organization’s mission and policies and assists the Program Supervisor with center performance, staffing, employee relations, training, and compliance. It also includes direct front-office and patient support duties, including check-in and check-out, taking vitals, urine toxicology, lab coordination, payment reconciliation, and addressing patient concerns. The position is onsite during center operating hours and is scheduled for approximately 30–35 hours per week. The tentative schedule is Monday in Easton from 9:00 a.m. to 5:00 p.m.; Tuesday in Allentown from 8:00 a.m. to 1:00 p.m.; Thursday in Allentown from 8:00 a.m. to 4:30 p.m.; Friday in Easton from 9:00 a.m. to 1:00 p.m.; and every other Saturday in Allentown from 8:00 a.m. to 12:30 p.m.

Requirements

High school diploma or GED.
Experience working with individuals with substance abuse or mental health needs.

Nice To Haves

Experience working in an Office Based Opioid Treatment program.
Supervisory experience.

Responsibilities

Create and foster an environment that supports Crossroads’ mission and Inspire Culture.
Support and reinforce Crossroads policies and procedures.
Assist the Program Supervisor with the achievement of Crossroads’ four main KPIs: Census, Attrition, EBITDA, and NPS.
Partner proactively with the Program Supervisor and Human Capital Business Partner on employee relations matters.
Partner with the Program Supervisor to conduct interviews for open positions.
Assist with onboarding and acclimating new team members, including reviewing job descriptions, the associate handbook, and new-hire policies.
Partner with the Program Supervisor to monitor team performance and compliance and assist with staff training.
Create schedules and approve timecards for teammates at assigned centers.
Perform front-office duties, including patient check-in and check-out, taking vitals, and urine toxicology.
Ensure labs are completed promptly and sent to the appropriate lab.
Reconcile payments and transport deposits to the bank.
Serve as the primary point of contact for patient concerns and escalate concerns to the Program Supervisor.
Maintain patient insurance information and facilitate conversations about insurance concerns.
Order and maintain supplies for assigned centers.
Communicate necessary changes to the team and ensure they are implemented promptly and effectively.
Complete and facilitate performance evaluations with assistance from the Program Supervisor.
Continuously evaluate staffing needs and escalate needs to the Program Supervisor.
Be available and onsite during center operating hours.
Assist Support Departments as needed.

Benefits

Medical, dental, and vision insurance.
PTO.
401(k) options, including a matching program with no vesting period.
Annual continuing education allowance in a related field.
Life insurance.
Short- and long-term disability.
Paid maternity and paternity leave.
Mental health day.
Calm subscription for all employees.
Mileage reimbursement at the current IRS mileage reimbursement rate, if applicable.
Training for employees who are new to the field.
Community events promoting belonging and education.