Assistant Program Supervisor - Allentown, PA

Crossroads Treatment Centers•Easton, PA

6d•Onsite

About The Position

Crossroads Treatment Centers is hiring an Assistant Program Supervisor for its Allentown, Pennsylvania center, with local travel to Easton. The position supports the center’s operations and Crossroads’ mission of providing accessible, evidence-based medication-assisted treatment for opioid use disorder. The Assistant Program Supervisor works with the Program Supervisor to support staff, maintain compliance, address patient concerns, and help achieve organizational performance goals. The role is onsite during center operating hours and includes front-office and patient-service duties. The position is scheduled for 30–35 hours per week: Monday in Easton from 9:00 a.m. to 5:00 p.m.; Tuesday in Allentown from 8:00 a.m. to 1:00 p.m.; Thursday in Allentown from 8:00 a.m. to 4:30 p.m.; Friday in Easton from 9:00 a.m. to 1:00 p.m.; and every other Saturday in Allentown from 8:00 a.m. to 12:30 p.m.

Requirements

High school diploma or GED.
The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Nice To Haves

Experience working in an Office Based Opioid Treatment program.
Supervisory experience.
Experience working with individuals with substance abuse or mental health conditions.

Responsibilities

Create and foster an environment that supports Crossroads’ mission and Inspire Culture.
Support and reinforce Crossroads policies and procedures.
Assist the Program Supervisor with achieving the organization’s four main KPIs: Census, Attrition, EBITDA, and NPS.
Partner proactively with the Program Supervisor and Human Capital Business Partner on employee relations matters.
Partner with the Program Supervisor to conduct interviews for open positions.
Assist with onboarding and acclimating new team members, including reviewing job descriptions, the associate handbook, and new-hire policies.
Partner with the Program Supervisor to monitor team performance and compliance and assist with staff training.
Create schedules and approve timecards for teammates at assigned centers.
Perform front-office duties, including check-in and check-out, taking vitals, and urine toxicology.
Ensure laboratory work is completed promptly and sent to the appropriate laboratory.
Reconcile payments and transport deposits to the bank.
Serve as the primary point of contact for patient concerns and escalate concerns to the Program Supervisor.
Maintain patient insurance information and facilitate conversations about insurance concerns.
Order and maintain supplies for assigned centers.
Communicate necessary changes to the team and ensure they are implemented promptly and effectively.
Complete and facilitate performance evaluations with assistance from the Program Supervisor.
Continuously evaluate staffing needs and escalate needs to the Program Supervisor.
Be available onsite during center operating hours.
Assist Support Departments as needed.

Benefits

Medical, dental, and vision insurance.
Paid time off.
401(k) options, including a matching program with no vesting period.
Annual continuing education allowance in a related field.
Life insurance.
Short- and long-term disability.
Paid maternity and paternity leave.
Mental health day.
Calm subscription for all employees.
Mileage reimbursement at the current IRS mileage reimbursement rate, if applicable.
Training for employees who are new to the field.
Community events promoting belonging and education.